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Redemption Manager Jobs in Virginia (NOW HIRING)

Rivers Casino

Cage Shift Manager

Portsmouth, VA · On-site

$65K/yr

May assist with building cassettes and balancing the bill validators for the ticket redemption and ... the Cage Shift Manager or Director if still unable to resolve. * Performs Cage Cashier ...

Crunch Fitness

General Manager

Leesburg, VA · On-site

$55K - $65K/yr

Ensure Personal Training team follows proper procedures in session redemption. * Oversee PT manager in ensuring all components of departmental objectives are satisfied. Operations * Coordinate and ...

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Redemption Manager information

What does a redemption manager do?

A Redemption Manager oversees the process of redeeming financial instruments, such as bonds, coupons, or loyalty points, ensuring that all redemptions are processed accurately and efficiently. They manage customer inquiries, verify the legitimacy of redemption requests, and coordinate with other departments to resolve any discrepancies. Additionally, Redemption Managers monitor compliance with relevant regulations and company policies, and may also be responsible for generating reports on redemption activities. Their role is crucial in maintaining trust and satisfaction among clients and stakeholders.

What are the key skills and qualifications needed to thrive as a redemption manager, and why are they important?

To excel as a Redemption Manager, you need strong analytical skills, a background in finance or business, and experience with debt recovery or asset management. Familiarity with financial management software, CRM systems, and relevant regulatory certifications is typically required. Excellent negotiation, problem-solving, and interpersonal communication skills help build trust and effectively resolve customer accounts. These skills ensure efficient recovery processes, compliance, and positive client relationships, which are vital for organizational profitability and reputation.

What are some common challenges faced by a redemption manager and how can they be effectively addressed?

Redemption Managers often face challenges such as managing high volumes of customer redemption requests, ensuring compliance with regulatory standards, and maintaining accurate records. These challenges require strong organizational skills, attention to detail, and effective communication with both customers and internal teams. Utilizing robust tracking systems and regularly updating process guidelines can help streamline operations and minimize errors. Building strong relationships with finance, compliance, and customer service departments also aids in resolving issues quickly and efficiently.

What is the difference between Redemption Manager vs Collections Specialist?

AspectRedemption ManagerCollections Specialist
CredentialsCustomer service experience, knowledge of redemption processesDebt collection experience, familiarity with credit laws
Work EnvironmentFinancial institutions, loyalty programs, customer serviceCollections agencies, banks, credit companies
Employer & IndustryRetail, banking, credit card companiesDebt collection agencies, financial institutions

While both roles involve financial transactions, a Redemption Manager focuses on managing customer redemptions and loyalty programs, ensuring smooth processing and customer satisfaction. In contrast, a Collections Specialist handles overdue accounts, pursuing debt recovery. The roles differ in focus but may overlap in financial knowledge and customer interaction.

What are popular job titles related to Redemption Manager jobs in Virginia?

For Redemption Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Redemption Manager jobs in Virginia look for?

The top searched job categories for Redemption Manager jobs in Virginia are:

What cities in Virginia are hiring for Redemption Manager jobs?

Cities in Virginia with the most Redemption Manager job openings:

Redemption Manager jobs near you

Cage Shift Manager

Portsmouth, VA • On-site

Rivers Casino
See more jobs at Rivers Casinoexternal

$65K/yr

Full-time

Re-posted 4 days ago

Rivers Casino rating

7.9

Company rating: 7.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

Job description

Job Summary:
Provides a high level of guest service while adhering to established department and property policies and procedures while working in the Cage and other Cage related areas.
Supervisory Responsibilities:
  • Cashiers, Sr. Cashiers, Supervisors

Duties/Responsibilities:
  • Greets and services customers in accordance with established guest service standards.
  • Maintain working knowledge of casino, including but not limited to hours of operation of casino, restaurants, and other amenities and respond to guest questions regarding the same.
  • Conduct informational pre-shift meetings with employees.
  • Handles financial transactions including exchanging cash for slot tickets, chips, cash advances and cashing checks.
  • Computes, classifies, records, and verifies cash and coin according to specific policies and procedures and guest service standards.
  • Proficient in all the cage areas.
  • Train employees in all operational aspects of the Casino Cage.
  • Balances funds and assets at the end of work shift.
  • Complies with all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification.
  • Conduct 1 on 1 meetings with employees
  • Complete evaluations for direct reports.
  • Proficient in report writing and email communications
  • Maintain and safeguard the confidentiality of guest/player information; Discuss confidential customer information only with appropriate department and division heads.
  • Verify guest information as needed.
  • Verify valid/acceptable photo ID in accordance with Rivers Casino/Virginia Lottery standards with every transaction.
  • Communicates pertinent information to employees such as guest service issues, Changes in service standards and any other abnormality that may occur during their work day.
  • Responsible for learning and performing a wide variety of monetary transactions for the guest, such as sales, register ringing/operation, check cashing, chip redemption, lottery and voucher redemption as well as understanding the casino and compliance systems.
  • Assists in the safeguarding of company assets by ensuring all distinguishing job duties are performed according to established company policies and procedures.
  • May assist with building cassettes and balancing the bill validators for the ticket redemption and lottery machines. May at times respond to a guest dispute at a lottery machine.
  • Handles guest questions, complaints or problems in a prompt and courteous manner.
  • Clean and maintain office and public areas to ensure a safe environment.
  • Work as a team with other casino departments in a respectful manner.
  • Maintains the cage operations and closely supervises all cash flow and accompanying transactions in and out of the cages, i.e., checks cashed and redeeming tickets.
  • Ensures right security is maintained, no unauthorized personnel admitted into the cages at any time.
  • Supervises the overall casino cage operation and personnel during an assigned shift, ensuring all activities and distinguishing job duties are performed according to the established company and departmental policies, procedures and goals.
  • Prepares weekly team member schedules, ensures adequate staffing during peak volume periods and less staffing during low utilization periods.
  • Conducts frequent team member meetings with the cashiers to review and discuss various policies and procedures, address problems and concerns.
  • Resolves any disputes that cage team members are not able to resolve or refer the problem to the Cage Shift Manager or Director if still unable to resolve.
  • Performs Cage Cashier distinguishing job duties when necessary.
  • Performs all other duties as assigned.

Minimum Education and Experience Requirements:
  • High school diploma or general education degree (GED).
  • Two years previous player services representative, banking cashiering or similar related experience preferred.
  • Must be at least 21 years of age.

Certifications, Licenses, and/or Registrations:
  • Gaming license/registration as required by the Virginia Lottery.

Knowledge, Skills, and Abilities:
  • Excellent verbal and written communication skills.
  • Excellent organizational skills, with particular attention to quality and detail.
  • Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.

Physical Requirements:
  • Must be able to remain in a stationary position for a majority of an entire shift.
  • Must be able to traverse through the Casino to arrive at assigned locations.
  • Must be able to traverse from area to area within the operating areas to respond to and assist other Team Members.
  • Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 10 lbs., twist at the waist and shoulders, and have finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
  • Must be able to lift and/or move objects up to 50 lbs.
  • Ability to work flexible shifts and days of the week, including holidays.
  • Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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