Customer Service Clerk

PrideStaff Financial

Reno, NV

$17 to $18 Hourly
Vision , Medical , Dental , Retirement
Full-Time

Job Description

This is not a remote position!!

JOB SUMMARY: The Customer Service Clerk supports the Customer Service Supervisor/Manager and Operations department in the performance of daily activities which including obtaining and communicating freight and delivery information, creating, and issuing quotes and invoices. Resolving and or communicating customer concerns and complaints to the appropriate individuals in a timely manner. Initiating billing cycles and verifying appropriate charges. Provides excellent customer service support by telephone and email.

DUTIES AND RESPONSIBILITIES:

Answers freight and delivery inquiries via email or by telephone in a courteous and tactful manner. Directs calls to the correct station/person.
Obtains and communicates accurate freight and delivery information, directions, instructions using a computer.
Assures information about freight is detail and consistent with company policy, contract agreements and regulatory guidelines.
Establishes and maintains digital files, keeping files up to date. Correctly uses a filing system and keeps files in logical order so that material is readily retrievable.
Provide customer support by phone and by email
Additional tasks outside of these job functions may vary

EDUCATION, EXPERIENCE, TRAINING

High School diploma or GED equivalent.
Efficient in the use of using computers.
Efficient in the use of computer software programs such as MS office.
One-year of business billing experience strongly preferred
Experience in the transportation or logistics industry preferred.
Strong communication skills both verbally and in writing

Company Description

PrideStaff specializes in working with Warehouse and Manufacturing positions within Reno and surrounding areas. Working with us provides access to multiple opportunities with our clients. Many companies work with us exclusively and/or confidentially. This gives individuals within our network the ability to hear about positions that are typically not posted on job boards.

There is no charge to job seekers for our services. We offer both full time and part time positions, direct hire opportunities and project work. Connect with one of our Staffing Consultants to see what is immediately available or to have a local "search agent" who will notify you when the right position comes available!

Why Work Here?

Working with PrideStaff gives you access to multiple opportunities throughout Reno and surrounding areas.

PrideStaff specializes in working with Warehouse and Manufacturing positions within Reno and surrounding areas. Working with us provides access to multiple opportunities with our clients. Many companies work with us exclusively and/or confidentially. This gives individuals within our network the ability to hear about positions that are typically not posted on job boards. There is no charge to job seekers for our services. We offer both full time and part time positions, direct hire opportunities and project work. Connect with one of our Staffing Consultants to see what is immediately available or to have a local "search agent" who will notify you when the right position comes available!