Front Desk Associate - Full Time

Silver Bay YMCA is more than a traditional YMCA and more than a traditional hotel. Silver Bay is the best of both combined into one organization that has been around for over 120 years. We are a mission driven organization focused on fostering relationships, strengthening communities and nurturing spirit, mind and body for all. When you join our team, you gain the ability to work for a great cause whilst being surrounded by a beautiful natural environment and a great community of team members. Silver Bay YMCA is chalk full of history, families that have been coming here for generations, and an engaging and fun working environment. If you feel passionate about wanting to make a positive impact on your local community through your work, we encourage you to join us.

REPORTS TO: Guest Services Manager

CLASSIFICATION: Full Time/Non-Exempt

BENEFITS: 10% YMCA Retirement, Family Program Fees, Free Day Camp, Health Insurance, Paid Time Off.

MISSION: The mission of Silver Bay YMCA is to foster a lifelong sense of belonging, strengthen relationships, and nurture spirit, mind, and body for all.

VISION: The vision of Silver Bay YMCA is to be an outstanding family conference center that provides quality services in a historically rich setting and is recognized as a welcoming community that connects generations, develop leaders, creates world mindedness, and feeds the soul.

GENERAL FUNCTION: The Front Desk Associate is primarily responsible for the following: welcoming all guests in a friendly and professional manner, providing excellent customer service to our guests who stay on or off campus, providing accurate information to our members and guests in regard to our campus activities, ensuring that our company’s policies and procedures are being followed.

KNOW HOW: High school diploma or equivalent. Knowledge of the entire Front Desk operation. Effective verbal and written communication skills. Competence to meet, answer and receive incoming calls from the public in a courteous and efficient manner. Organizational skills and multi-tasking is essential. Proficiency and fundamental knowledge of computer operation of Word and Excel applications. Accuracy in handling money and record keeping. Basic accounting knowledge. Professional telephone etiquette. Outside knowledge of the surrounding area is preferred

PRINCIPAL ACTIVITIES:

1. Check Silver Bay guests in and out using hospitality software.
2. Knowledge of Silver Bay rates, accommodations and activities.
3. Provide accurate information to guests, as needed.
4. Learn and effectively utilize current hospitality computer software on a daily basis.
5. Perform duties per daily routine and a shut-down procedure list.
6. Responsible in maintaining and balancing a cash drawer at the end of each shift.
7. Receive, record, and input membership/programming and in-house transactions into current hospitality software.
8. Provide support to the Reservations Department, as needed. This would include; making reservations, taking reservation payments, calling/e-mailing guests, processing forms, etc.
9. Provide support to the Concierge Team, as needed. This would include but is not limited to; processing membership forms, imputing memberships/charges into Property Management System, taking payments, ensuring badges are made correctly.
10. Perform other duties as assigned by Guest Service Manager.
11. Follow policies and procedures as noted in the employee handbook
12. As a 24-hour operation all staff may be asked to work weekend, evening or night shift and/or holidays in order to serve our members, guests and program participants.

END RESULT: To welcome all guests in a friendly and professional manner, provide excellent customer service to our guests who stay on or off campus, by providing accurate information to our members and guests in regard to; activities, and policy and procedure during their stay on campus. End result would be guests who are satisfied when they leave.