Starbucks General Manager

POSITION OVERVIEW

As the General Manager of Starbucks, you are the key to the success of your restaurant. The General Manager handles a wide range of responsibilities to ensure that customers and partners always have great experience. The General Managers is responsible for developing our people, managing team performance, and building the warm, inclusive, authentic Starbucks team culture.

NOTE: This position does not offer relocation. All candidates must live in the Nashville market. Ideally, we are looking for someone with prior Starbucks management experience.

PRIMARY RESPONSIBILITIES

Leadership

• Setting goals for the work group, developing organizational capability, and modeling how we work together.
• Demonstrate a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team.
• Displays a customer comes first attitude by training and holding the store team accountable for delivering legendary customer service.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
• Provides coaching and direction to the store team to take action and to achieve operational goals.
• Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Planning and Execution

• Developing strategic and operational plans for the work group, managing execution, and measuring results
• Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team.
• Communicates clearly, concisely, and accurately in order to ensure effective store operations.

Business Requirements

• Providing functional expertise and executing functional responsibilities.
• Ensures adherence to applicable wage and hour laws for nonexempt partners and minors (when applicable).
• Solicits customer feedback and proactively researches local markets to understand customer and community needs.
• Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
• Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments.
• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.

Partner Development & Team Building

• Providing partners with coaching, feedback, and developmental opportunities and building effective teams.
• Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.
• Challenges and inspires partners to achieve business results.
• Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, cultural nuances, needs and concerns. Challenges and motivates partners to achieve business results.
• Ensures partners adhere to legal and operational compliance requirements.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
• Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.

QUALIFICATION REQUIREMENTS:

Experience Required

• High School diploma or equivalent required
• 2-3 years of Starbucks Management experience preferred
• 3-5 years of food and beverage service industry experience preferred

Skills and Knowledge Required

1. Strong leadership and management skills with proven ability to motivate and inspire a team
2. Excellent customer service abilities and positive attitude
3. Flexible and open schedule, including holidays and weekends
4. Versatile, flexible and willingness to work within constantly changing priorities.
5. Excellent verbal and written communication skills
6. Proven leadership and business acumen skills.
7. Excellent analytical and problem-solving skills.
8. Excellent organizational and time management skills.
9. Basic food safety understanding and practice; ServSafe certified a plus
10. Proven ability to run great shifts and coach 10+ team members
11. Proven ability to direct, motivate, and develop others in a fast-paced, friendly, environment
12. Proficient in computer operations, including Microsoft Office programs.

Physical Requirements:

• The ability and willingness to bend, twist, and stand to perform regular job functions
• Ability and willingness to lift/push objects weighing over 40 lbs