Part-time Aging & Disabilities Information Coordinat (from your home)

Part-time Aging & Disabilities Information Program Coordinator

Reports to: Call Center Supervisor Part-time, 20 hours per week

TRA (formerly WestFair Rides) is a fast-growing nonprofit provider of volunteer medical transportation for older adults and adults with low vision. Its Call Center schedules trips and provides information and referral to community aging and disabilities resources.

Working out of their own office, our Aging & Disabilities Program Coordinators utilize our online Resource Hub to provide free information and referral to services for older adults and adults with disabilities throughout the lower/mid-Hudson Valley region.

When not responding to callers, the coordinators:

• Share responsibility for maintaining the accuracy and timeliness of information in the referral database.

• Help to recruit additional referral partners.

• If Spanish-speaking, assist Spanish-speaking callers.

Essential Duties and Responsibilities:

Communications

• Ensure that callers feel welcomed and appreciated when they call the office, with the goal of sustaining their interest and enthusiasm in the program. For example, answer the phone within agreed-upon number of rings and returns calls within a desired number of minutes.

• Be available for troubleshooting throughout assigned times.

• Provide information to callers about alternative ride resources and other aging in place resources for older adults, their families and caregivers.

• Communicate regularly with referral partners on the TRA Resource Hub.

General and reporting

• Help to maintain a database of community resources for older adults and adults with disabilities, with special attention to researching Rockland County resources and building info & referral networks for older adults and adults with disabilities in Rockland County.

• Provide thoughtful and on-going recommendations to improve and expand the program.

• Implement change in procedures as updated and approved by the Director of the Call Center.

• Assist in other program areas when necessary.

Qualifications Required:

Personal qualities:

• Languages: English required; bi-lingual Spanish/English highly desired.

• Interest in the needs and well-being of older adults and adults with disabilities and their caregivers.

• Excellent organizational, interpersonal, and communication skills.

• Self-motivated and self-directed, as most of the work will be done from his/her home office.

• Ability to treat each client, volunteer, staff team member and members of the public with dignity and respect.

• Experience working with Rockland County older adults and the resources available for them.

Technology:

• Excellent computer skills in MSWord, Excel, Outlook, e-mail and messaging.

• Willingness to master VisionLink, the resource information and referral system.

Education & training:

• Bachelor’s degree required in social work, public health, community organizing, or similar program or Call Center aging and disabilities experience in lieu of education.

• Must be willing to prepare for and achieve Inform USA CRS A/D Certification within 90 days of start date, at TRA expense.

Home office: Furnished home office with broadband internet connection.

Physical Demands:

• Sitting/standing, viewing computer screen, and using the keyboard for extended periods.

• Ability to drive to business meetings and events.

Rev.: 05/02/2024