Collections Associate

New England Federal Credit Union is hiring for a Collections Associate to join our Asset Recovery department! This role performs a variety of semi-routing clerical duties of moderate complexity, such as maintaining complex files, processing departmental documents, posting records, preparing communications, and creating and maintaining a variety of reports. Assists with follow up letters and provides clerical, and record keeping support for the collectors. Responsible for receiving and posting payments, processing transfers, setting up ACH and assisting members with payment options. Also includes handling third party placements for advanced collections with an outside collector or legal firm, tracking, and managing collected funds/recovery.

Specific duties include:

• This role performs a variety of semi-routing clerical duties of moderate complexity, such as maintaining complex files, processing departmental documents, posting records, preparing communications, and creating and maintaining a variety of reports. Assists with follow up letters and provides clerical, and record keeping support for the collectors. Responsible for receiving and posting payments, processing transfers, setting up ACH and assisting members with payment options. Also includes handling third party placements for advanced collections with an outside collector or legal firm, tracking, and managing collected funds/recovery.
• Maintain and file copies and document mailing dates and other information, research and attempt to locate address of members not found at address of record, identify fraud related transactions for referral to Loss Prevention for handling, and provide or take information related to accounts and refer difficult issues to be handled by the collectors
• Open and process incoming mail; manage recovery email box and incoming faxes; set up and process ACH transactions; post payments and transfers to appropriate accounts; review accounts for funds availability; process small balance transfers in accordance with security agreement to keep loans current; track and order department supplies
• Assist with preparation and maintenance of a wide range of reports to track and show collections activities including bankruptcies, tax sales, etc.; generate regular and special reports as requested from the Collections Supervisor and Director of Consumer Lending. Assist with Asset Recovery Charge Offs to include reporting and processing. Assist with, track and submit all collections related invoices for payment and submit claims for reimbursement with PMI companies, Fannie Mae and other insurance carriers.
• Place charged off accounts with third party collection agencies and attorneys; handle collection account tracking and payments and assist with small claim judgment requests, wage garnishment and payment plans. Communicate with credit bureaus and other parties to provide information about delinquent accounts and confirmation of payments received when applicable. Track and file records of charged off accounts; ensure accurate and proper handling and storage of records.
• Assist with property inspections and handling of repossessed property to prepare for resale; contacting vendors to transfer utilities, assists with maintaining property on display or hiring for things like winter shoveling and other cleaning tasks. Assist with other departmental tasks and provide back-up coverage as needed for other staff; work with other internal credit union departments on related projects and assist with procedural updates, process improvement, system testing and enhancements.
• Add/remove accounts from ODP, post payments to negative shares, process and manage deposit recovery charge offs; update FIS/Penley with charge off recovery payments and balances due, perform ODP reconciliation, review monthly NSF report and complete top 10 mailings and review weekly missing negative business accounts report for handling.
• Stay informed about and adheres to policies, procedures and regulations related to the collection of delinquent funds and property; work closely with members, product operations and DMV to assist with follow up on registration of vehicles along with title and lienholder requirements and perform other duties as assigned.
• Provide back up to collectors on early stage reach out calls, follow up letters, and incoming calls.

Qualifications:

• Under one year of similar or preparatory experience. Familiarity with credit union operations, products, processes, and services. Good computer skills; knowledge of Microsoft Office products; and familiarity with financial institution software.
• A high school degree or equivalent with clerical and computer coursework.
• Good communication skills to deal with a wide range of individuals and assist with routine matters and providing information and instructions.
• Basic knowledge and understanding of collections operations and procedures. Ability to prepare good business letters and other written documents. Ability to perform basic accounting and bookkeeping tasks, including posting of payments and processing transfers.

Benefits include, but not limited to, medical, dental, vision, 401k match, vacation time, student debt relief, and continuing education resources.

E.O.E.