Home Repair Program Manager

The Repairs Program Manager (RPM) is responsible for oversight of all home repair projects, warranties, and punch lists. In conjunction with the Director of Construction, creates and monitors project schedules, and budgets and oversees the volunteers and any subcontractors assigned to designated projects. Ensures each site runs efficiently and communicates changes in scopes of work, budgets, or schedules in a timely fashion. Participates in and reports weekly at Construction Staff Meetings and at Project Management meetings as needed.

The RPM is one of the most visible and consistent points of contact for clients, sponsors, volunteers, and community members. As such, they should understand and embrace WCHFH programs and principles. The RPM should be passionate advocates for Habitat and enjoy sharing their knowledge while on the job site and when in contact with people outside the organization. The RPM is responsible for maintaining a professional and enthusiastic attitude on the job site.

With support from the Construction Manager and construction staff, the RPM will ensure an excellent volunteer experience for their volunteers and that their assigned projects progress and are completed on schedule and on budget. Consistent communication and teamwork will be critical to ensure this happens. The successful RPM will have strong attention to detail and will understand detailed techniques and principles of house construction from start to finish.

The RPM is responsible for opening and closing the job site each day, making sure the site is ready and accessible for inspectors and sub-contractors, is safe during business hours, and is secured during off hours. Additionally, the RPM is responsible for ensuring that all work on assigned projects is done in accordance with approved plans, building codes, and sound building practices.

The position will be based out of our warehouse located and most days will be spent on construction sites throughout Will County with a typical weekly work schedule of Tuesday – Saturday, and occasionally Sundays. This is a full-time exempt position with a minimum of 40 hours per week/8-hour days on site. Workweek duration can vary based on projects and goals.

Key Responsibilities:
• Perform assessment for each potential repair project utilizing bid software to produce the necessary documentation for HUD approval (Xactimate is our current platform). Measure and photograph all conditions and create a scope of work and budget for each potential project.
• Once projects are approved, supervise, and coordinate all aspects of building and/or remodeling assigned houses in an efficient and safe manner; Maintain build schedules, schedule inspections, coordinate daily site work, and activities, maintain quality standards, and ensure house(s) are completed by the scheduled move-in day.
• Obtain necessary bids for all work to be performed in accordance with the WCHFH procurement process.
• File monthly status reports on projects and close out reports when a project is completed.
• Ensure a safe job site always.
• Serve as an ambassador for WCHFH and its mission by ensuring an excellent volunteer experience.
• Educate, motivate, supervise, and give recognition to volunteers and AmeriCorps members as they work on assigned construction projects.
• Train volunteers in the safe usage of tools and equipment to prevent both injuries and damage.
• Update build schedules for assigned construction projects and communicate construction and volunteer needs with Volunteer Dept. and Construction staff
• Provide construction labor and/or site leadership as needed to ensure the project schedule is met in a safe environment and in a quality manner.
• Plan for each workday to ensure that all necessary resources, material and human, are available to accomplish the day’s tasks.
• Manage sub-contractor process and progress on job site(s). The RPM should work with the Habitat team to set and adjust scheduled subs as needed. The RPM will inspect sub-contracted work, ensure and sign off on quality, report needs or issues back to the team and ensure sub-contractors adherence to building codes and green building standards.
• Manage materials onsite, inspect deliveries, order/acquire materials as needed, and communicate needs ahead of time to the Construction management team. The site will be kept clean and safe at all times.
• With assistance from the Construction staff, schedule and coordinate field inspections with the Inspections Department, Engineering Department, and County and City officials for the grant funds attached to specific homes.
• Ensure that all assigned vehicles, tools, and equipment are securely stored during off hours.
• Periodically inspect vehicles, tools, and equipment (including ladders) to make certain they are in proper and safe working condition.
• Build and foster positive relationships with Home-Buyers, Volunteers, Neighbors, Vendors, and Sub-Contractors.
• Implement the Construction Safety Program for each assigned project.
• Complete and turn in purchasing documents to Accounting in a timely manner.
• Assist WCHFH and Construction team with other projects as needed.
• Provide quality controls to meet Green Building Specifications.

The RPM must be committed to WCHFH’s mission and vision. They will have successful residential construction experience with a thorough knowledge of sound construction procedures and standards, site maintenance, working with subcontractors, use of building materials, current building codes, and OSHA safe work practices.

The successful candidate will have strong leadership skills and will be able to plan, organize and communicate with the construction staff and volunteer crews. The ability to motivate volunteers and ensure a positive volunteer experience is critical. The RPM must demonstrate a willingness and ability to work well with all types of people while fostering good relationships with co-workers, volunteers, homeowners, community members, inspectors/officials, and sub-contractors/vendors. In addition, candidates should have:
Construction knowledge and experience involving all aspects (carpentry, foundations, siding, roofing, skilled trades, finishing, painting, landscaping, etc.) of residential construction rehabs and new construction.
Ability and willingness to work with, schedule, and manage sub-contractors on the jobsite.
Understanding of green building principles and programs.

Experience using and maintaining tools
Ability and willingness to communicate in a clear, open, and thoughtful manner.
Strong planning and organizational skills.
Ability to manage multiple projects and priorities at one time.
Some familiarity with computer systems and phone applications including the use of e-mail and MS Office suite. Ability to learn and utilize software or technology as required.

ESSENTIAL FUNCTIONS
• In conjunction with the Associate Director, oversee and implement the Home Repairs and Warranty Programs; including various special events that are part of the Repairs Program such as Rock the Block events
• Work in conjunction with Community Engagement and the Associate Director to assess initial requests for repairs
• Manage jobs from initial application through completion. This includes assessments, creating Scope of Work, Budgeting, Schedules, Job Set-up, Material Acquisition, Job Completion, and final walk thru
• Provide weekly updates on SOWs, Budgets, Schedules, staff, and volunteer needs to the Director of Construction
• Work with Development and Community Engagement Departments to determine volunteer needs and placement
• Position includes on-site leading volunteers in completing Repairs and Warranty projects
• Training of new Crew leaders and Volunteers in Repairs
• Ensure tools and materials are delivered to job sites
• Responsible for meeting Quarterly and Yearly goals set by Director of Construction and Associate Director

QUALIFICATIONS & SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience:
• Bachelor’s degree or equivalent experience
• 10+ years’ experience in Residential Remodeling
• Personal volunteer experience and commitment to volunteerism in community service
• Valid driver’s license with a good driving record
Competencies/Skills:
• Bilingual a plus
• Ability to relate to and appreciate the diversity of staff, volunteers, and future homeowners
• Exhibit the judgment, maturity, and self-confidence to recognize and respect the inherent strengths of WCHFH and, at the same time, add a fresh perspective
• Ability to complement the culture of WCHFH, including a strong belief in the mission of WCHFH and in the people and neighborhoods it serves
• Ability to function effectively with minimal direction
• Commitment to lead others in a manner that inspires respect and trust
• Strong oral and written communication, interpersonal and organizational skills
• Complete commitment to service and quality
• Can solve problems and make decisions independently
• Excellent work ethic with a results-oriented style
• Knowledge of Smartsheet Project, Joist, Galaxy, and MS Office a plus

PHYSICAL DEMANDS
The Program Manager spends most of the time at the job site, with minimal time in an office setting. Job sites require standing, walking, sitting, climbing, stooping, kneeling, crouching, and crawling. Must regularly lift or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds unassisted. Must be able to work effectively from extension ladders and scaffolding, as well as at significant heights, including on roofs.

COMPENSATION & BENEFITS
Will County Habitat offers a competitive benefits package including medical, dental, vision, life, and a generous paid time off package.