General Manager - East Nashville

Frothy Monkey

Nashville, TN

Full-Time

Job Description

Frothy Monkey is an independently owned all day cafe, specialty coffee roaster, and wholesale bakery with cafes in Nashville, Franklin, Knoxville and Chattanooga, Tennessee and Birmingham Alabama. Our Homewood location is set to open soon! Frothy serves breakfast, brunch every day until 5 pm (including Sundays), lunch, and dinner. Beverage offerings include coffee, as well as craft beer, wine + cocktails. Food and drinks are made from scratch using original recipes and thoughtfully sourced ingredients from regional farmers and producers whenever possible.

Frothy began as a coffeehouse in a cozy bungalow in Nashville’s 12South neighborhood in 2004 and their approachable menu and hospitality have made it a favorite gathering spot for neighbors and travelers alike.

Learn more about us at frothymonkey.com/about/

General Purpose of this position

Ensure the restaurant always reflects the Frothy Monkey Brand. Plan and direct all restaurant operations. Maintain high standards of food, service, health, and safety in a fast-paced, high volume environment.
Ensure efficient and profitable business performance and optimize the utilization of staff and resources. Manage and train staff in a positive way while ensuring hospitality is a key point of service.

Main Job Tasks and Responsibilities

(Hospitality, Staffing, Organizational & Administrative, Operations)

Hospitality

advise customers on food and beverage choices
interact with customers to ensure all inquiries and complaints are handled promptly
identify regulars and maintain relationships
display hospitable behaviors and coach staff on how to do the same
identify and interact in community events and groups that present opportunities for the restaurant
anticipate situations that could adversely affect a customer and remedy
seek out feedback from customers and apply feedback as necessary
display sincerity when communicating with customers

Staffing

assess staffing requirements and recruit staff when needed
train and coach staff
set operating goals and objectives
manage staff performance in accordance with established standards and procedures
monitor/adjust staff schedules (anticipate special events, parties, holidays)
ensure staff know and adhere to established core values
treat employees well, show appreciation and gratitude when possible
display objectivity when dealing with staff issues

Organizational & Administrative

plan and monitor restaurant sales and revenue
set and monitor budgets
analyze budget variances and take corrective actions
establish and implement financial controls
prepare and analyze management reports
analyze food and beverage costs
total restaurant receipts and reconcile with sales
ensure cash management procedures are completed accurately
check and order supplies of non-food items
maintain business records
maintain employee records
keep records of health and safety practices

Operations

prepare and implement standard operating procedures
coordinate restaurant operations during each shift
monitor adherence to health, safety and hygiene standards in kitchen and restaurant
ensure compliance with restaurant security procedures
ensure alcohol regulations are adhered to
oversee preparation of food and beverage items
ensure adherence to set recipes
ensure quality of food and beverage presentation
observe size of food portions and preparation quantities to minimize waste
schedule food and beverage deliveries
check quality of deliveries and documentation
ensure correct storage of supplies
arrange for maintenance and repairs of equipment and services
identify and estimate food and beverage supply requirements and place orders with suppliers
determine and execute operating improvements
supervise marketing and promotional activities

{Knowledge and Experience}