Epic Credentialed Trainer (Ambulatory)

SUMMARY

The Epic Credentialed Trainer works with the Principal Trainers, Epic Analysts, and department leadership to develop and maintain workflow standards and training material that aligns with the mission and vision of Salinas Valley Health Clinics, following the strategic work plan. The individual in this position is also responsible for delivering end-user training for physicians, advance practice providers, clinical support staff, administrative support staff, and the management team. The Epic Credentialed Trainer is the first point of contact for all help desk requests and is responsible for troubleshooting with the end-user to confirm technical issues. This individual is also responsible for providing Epic Go-Live support during EMR/project implementations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes but are not limited to the following:

• Analyze the requirements of the medical group as outlined in the strategic work plan to design workflow processes to aid in meeting goals. Ensures workflows are designed with end-user efficiency in mind to incorporate into daily work seamlessly.
• Assists Principal Trainers in developing reliable, articulate, and easy-to-understand training material such as classroom handouts and presentations workflow guides circulated via email. These workflow guides are concise and to the point where managers and others can provide on-the-fly training.
• Assist Principal Trainers in developing role-based training content for all levels of the organization, including management, providers, and frontline staff, using a variety of software programs, tools, and applications.
• Ensure deliverables are approved by Principal Trainers and other appropriate members of the project team and are completed in accordance with the training strategy.
• Provide "front of the classroom" training to all levels of the organization, including management, providers, and frontline staff. Training is conducted professionally, and the material is relevant to the medical group and the audience. After training, evaluate and assess end-user competence to determine whether access is granted or additional training is required. Serve as the primary educator and support analyst. All questions and technical issues are routed to the Epic Credentialed Trainer. Troubleshoot questions to immediately solve problems while identifying areas of opportunity for longer-term solutions (e.g., updated training material, improved workflows, etc.).Serve as the liaison between SVHC's IT department and SVHC's end-user for technical problems to identify common themes or issues that may need to be escalated to the management team.
• Routinely round on end-users in all SVHC locations to provide advanced training and workflow tips.
• Maintain standardized and reliable training schedules to allow for efficient onboarding of new staff and retraining opportunities for existing staff.
• Timely response to help desk requests according to SVHC's internal agreement. Work collaboratively with other SVHC Epic Credentialed Trainers to support one another depending on the volume of tasks or needs. Builds a high level of trust with end-users.
• Proactively engage in learning quarterly Epic updates and draft proposals in workflow changes, shared with the executive team well before the update. Support and encourage a culture of continuous improvement.
• Utilize Epic tools such as Signal and Pulse to identify additional training needs (e.g., by job classification or specific people) and proactively engage in further training efforts to improve operational efficiency and job satisfaction within the organization.
• Maintain a supportive and effective relationship with the management team and SVHC's IT department. Reliable and accessible to all departments.
• Work independently, requiring no supervision. Meet deadlines and take the initiative to complete all assigned tasks.
• Other duties as assigned

EDUCATION and/or EXPERIENCE

The employee performing this position is expected to hold a high school diploma or general education degree ("GED"); and at least three months (preferably six months) related experience (e.g., health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience. The employee performing this position is expected to have two years in a healthcare-related field and expertise in process improvement-related projects.

Must have Certificate of Medical Assisting from an accredited college or technical school; and have at least three months (preferably six months) related experience (e.g., health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience. Must have a current BCLS/CPR certification.

REQUIREMENTS:

• Valid CA Driver’s License and proof of auto insurance coverage required

PREFERRED

• Degree in Information technology or Healthcare management

CONDITION OF EMPLOYMENT:
Salinas Valley Health Clinics requires you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. In addition, new hires must prove that they have received a booster dose of the COVID-19 vaccination if eligible or must receive a booster dose of the COVID-19 vaccination within 15 days after becoming eligible.

The range displayed on this job posting reflects the target for new hire salaries for this position.