SALES ADMIN & CUSTOMER SERVICE SPECIALIST

For more than 40 years, ACL Airshop has been providing solutions for air cargo transportation and aviation customers around the world. ACL Airshop offers unique products and services to numerous leading passenger and air cargo carriers, operating on six continents at a majority of the world's Top 100 air cargo hub airports.

We are looking to expand our Sales Team with an additional Sales Admin & Customer Service Specialist, to work in our Greenville, SC Manufacturing Facility.

Job Summary:

The Sales Admin & Customer Service Specialist facilitates the efficient operation of the Sales department by performing a variety of clerical and administrative tasks. Responsibilities include supporting sales, ensuring order satisfaction, coordinating with other departments, handling administrative duties, and promoting customer satisfaction.

Principal Duties & Responsibilities:

• Answers and transfers phone calls, screening when necessary.
• Welcomes and directs visitors and clients.
• Maintains filing systems as assigned.
• Maintains office supplies and coordinates maintenance of office equipment.
• Interacts with customers via telephone, email, or in person to provide support and information.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product to answer inquiries or to forward to the appropriate staff.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills, including active listening.
• Outstanding interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization. Proficient in Microsoft Office Suite or related software, with the ability to learn new software.

Education and Experience:

• Associates degree, preferred.
• Three to five years of experience in an administrative role.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Must be able to access and navigate each department at the organization’s facilities

Benefits may include:

• Medical, Dental, Vision, Voluntary Life, Spouse/Child Life, Short-Term Disability, Long-Term Disability, Hospital Indemnity, Critical Illness & Personal Accident Insurance
• Employer paid virtual healthcare program for primary care, urgent care, and mental health
• Employee Assistance Program
• FSA/HSA
• 401(k) with company match
• Paid Time Off
• Paid company holidays

Schedule:

• Monday through Friday
• First shift
• Onsite

The description above is only a description of the work and not an exhaustive list. The person who fulfills this position is therefore obliged to carry out all activities which are reasonable for this position.

An Equal Employment Opportunity Workplace
It is the policy of ACL Airshop to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, ACL Airshop will provide reasonable accommodations for qualified individuals with disabilities.

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