Branch Service Advocate I

*An Inspiring Culture *Generous Benefits *A Feeling of Purpose*

Red Rocks has it all!

A career at Red Rocks helps you live purposefully while igniting joy and inspiring others!

As a credit union, Red Rocks is more than a financial institution. We are a member-owned financial cooperative that relentlessly cares for others, stays focused on doing the right thing, and is committed to serving our members and community.

Pretty great, right? You could be a part of it all! Red Rocks is a dynamic and energizing place to work, and not just because of the inclusive culture.

Top Reasons to Join Our Team:

• Flourish in a culture of servant leadership where we relentlessly care for others.
• Thrive in an environment where we do the right thing with excellence and integrity.
• Partner in our unwavering commitment to the good of humanity.
• Collaborate to drive innovative financial solutions through World-Class Technology.
• Enjoy a purpose-driven organization that ignites joy, empowers impact, and inspires good.

We relentlessly care for your whole person. How so? At Red Rocks Credit Union, we offer the following wellness benefits:

• Physical Wellness
  • Medical insurance
  • Employer paid Dental, Vision, Short Term Disability, Long Term Disability, and Life Insurance for employees
• Financial Wellness
  • Employer match for 401(k) with no vesting period
  • Red Rocks Cares Employee Financial Wellness Program
• Self-Care
  • Flexible Paid Leave
  • Birthday PTO
  • Floating and sick days for new hires
  • Required five consecutive days off each year

Are you looking to be part of an organization whose purpose is to make a lasting impact in our community? Red Rocks Credit Union may be the place for you!

Apply now and get ready to rock your career!

We are looking for a Branch Service Advocate I to join our team could that be YOU?! ... Let's find out ...

• Are you looking to start and grow your career in financial services ?
• Do you have a desire to learn financial wellness?
• Are you passionate about the opportunity to make a difference??
• Do you have a willingness to learn and share financial knowledge?
• Can you be the "calm in the storm"? - Sometimes lines get long and there are different things requiring your attention. Do you prioritize quickly, focus on the task at hand and remain calm during stressful situations?
• Do you consider yourself to be a problem solver? Translation: do you ask questions, seek resources, and relentlessly investigate until you find a solution or complete a task assigned?
• Are you looking for a fun and positive work environment that values teamwork? Plus, because the credit union isn't open on Sunday, you always get Sunday off!

If you enthusiastically answered "yes" to the questions above, this might be the position for you!

What do Red Rocks Credit Union's Branch Service Advocates do?

• Work as a financial guide for our members by being their first point of contact in the branch. Listen carefully to their needs, handling their transactions accurately and confidently, and partnering with them for their financial future.
• Learn the basics of financial wellness and credit and assists members with opening the right deposit products for them and referring for loan products.
• Comply with all policies and procedures, including without limitation, acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of the member
• Operate a teller drawer while adhering to all cash-handling policies, dual control procedures, and operational standards. Provide balance information and transfers. Handle complaints and disputes per established policies and procedures. Keep wait times to a minimum.
• Answer questions and share knowledge about Red Rocks Credit Union's products and services. Make referrals for loan applications and ensure members' needs are met.
• Provide our members with exceptional service and experience throughout interactions.
• Engage in and identify educational and cross-selling opportunities to help our members in "Whatever Step of Their Journey They are On".

At last, the Branch Service Advocate I role...

• This position is entry level. If you have experience is in financial services - even better, but it's not required.
• Requires a high school education or GED.
• Must be available to work at branch Monday-Friday and Saturdays.