Customer Service Representative (CSR)

WeatherBarr Windows and Doors of Fort Smith, AR is looking to hire a full-time Scheduling Coordinator/Customer Service Representative (CSR).

*APPLICANTS MUST COMPLETE THE ONE-WAY VIDEO INTERVIEW TO BE CONSIDERED FOR THIS POSITION. THE VIDEO LINK WILL BE SENT TO YOUR EMAIL AFTER COMPLETION OF YOUR APPLICATION.*

The starting wage for this position will be depending on experience. You would be eligible for full-time benefits, including medical, vision, and dental insurance, vacation time, holiday pay, short-term disability, life insurance, a 401(k) plan, and more.

HOURS: Monday-Friday 8:00am-5:00pm (one hour unpaid break). Overtime as needed.

JOB DUTIES

• Plan and maintain delivery schedules for local delivery drivers.
• Troubleshoot customer issues to determine service work needed.
• Assist walk-in customers with purchasing needs.
• Take payments from customers via phone or in-person.

As a Scheduling Coordinator/Customer Service Representative (CSR), you are the critical link between our internal and external customers. You are on the front line with our customers and the connection to our production team. Your warm, friendly, and helpful demeanor comes through in all your interactions--whether by phone or email. You patiently answer questions and assist customers with issues. With accuracy, you process orders into our ERP system. Your good communication skills, working knowledge of products, analytical ability, and problem-solving skills help you ensure that customer needs are met with a high degree of professionalism. You carefully maintain detailed and accurate records of all transactions.

With a concern for making things better for everyone, you also assist with identifying, developing, and implementing processes to support internal and external customer satisfaction. As a people person, you enjoy building strong relationships with our valued customers!

QUALIFICATIONS

• High school diploma or equivalent
• One year of customer service experience in an office setting.
• Proficient computer skills, including Microsoft Word, Excel, Outlook and Access software applications
• Ability to navigate web-based applications
• Ability to efficiently learn our ERP software system
• Ability to identify scheduling challenges and develop solutions
• Exceptional customer service skills

ABOUT WEATHERBARR WINDOWS AND DOORS

A third-generation family business since 1934, we manufacture custom windows and doors for dealers in a 9-state region in the Mid-South. The high ideals and strong business ethics that helped grow our company continue today. We focus on customer retention by providing exceptional service and high-quality products with integrity. We proudly back up all of our products with a lifetime warranty and a promise to be responsive throughout the project.

READY TO JOIN OUR TEAM?

If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application.

Location: 72903