Busser / Food Runner

AKIRA BACK DELRAY

ROSEWATER ROOFTOP by AKIRA BACK

BUSSER / RUNNER

Position: Busser / Runner

Location: Akira Back Delray, The Ray Hotel

Department: Operations, Front of House

Reports To: Executive Chef, General Manager, Assistant General Manager, Managers/Chefs

Type: Hourly Non-Exempt, Tipped Position

Salary Adjustments: Based on Performance

POSITION SUMMARY: The Busser position will be responsible for assisting Servers and/or Cocktail/Lounge Servers in all opening, closing and nightly duties. Responsible for maintaining clean tables, stocking and cleanliness of silverware, glassware, and dishes and supplying the Servers and/or Guests with food for a high-volume restaurant and/or nightclub. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service always.

This job description is a summary of duties however it is by no means an all-inclusive list. It is merely a broad guide to expected duties of the position.

GUEST SERVICE REQUIREMENTS:

- Greet all guests promptly, with a friendly and upbeat attitude

- Provide a friendly, personal demeanor with a willingness to interact

- Provide professional and friendly guest services

- Commits self to the below listed company values, and acknowledges dedication to providing excellent guest service for our guests and our internal team, always

SAFETY REQUIREMENTS:

- Ability to work safely and prevent personal injury

- Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

- Provide service to Servers and/or Cocktail/Lounge Servers in a timely manner

- Setting and resetting of tables before, during and after service periods with clean dishes, silverware and polished glassware

- Pouring waters, serving breads, condiments and some side-items as necessary

- Buffing / polishing glass and silverware where necessary

- Stacking and stocking of side stations with dry goods, extra-china settings and silverware

- Setting up and breaking down of side stations before and after service

- Pre-bussing and bussing of tables during service period; assisting servers with service steps where necessary

- Maintaining general cleanliness in dining room during service periods

- Cleaning all spills immediately, using floor signs when necessary

- Loading / unloading linens when necessary

- Bidding farewell to guests, using the guest's name when known, and encouraging them to return

- Anticipating the guests' needs and responding appropriately with a sense of urgency

- Actively working as a good will ambassador of the company by exhibiting the Art of Excellence philosophy

- Working as a team by assisting all guests and employees with their needs and inquiries

- Effectively communicating with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees

- Following all procedures and policies set forth by the company, division and department

- Following all health and safety regulations.

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE BUSSER WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:

- Accountability

- Development

- Working relationships

- Judgment

- Quality of work

- Job skills knowledge

- Productivity

- Dependability

- Punctuality

- Adherence to Policy

- Verbal communication

- Attitude

- Appearance

- Teamwork

- Guest satisfaction

EDUCATION/REQUIREMENTS:

- Proof of eligibility to work in the United States

- Possession of or the ability to possess all state required work cards

- Maintain a professional, neat and well-groomed appearance adhering to Company standards

WORKING KNOWLEDGE REQUIREMENTS:

- Two years’ direct experience as a busser in a similar, high-volume restaurant environment; 6 months preferred in a fine dining establishment

- Good communication skills: multilingual is a plus

- Must be able to speak and to read in English proficiently

- Physically able to lift and carry at least 50lbs on a tray or arm service where it applies, as well as delicate china and glassware

- Physically able to walk without assistance on various surfaces for an extended period of time

- Professionally groomed in a manner consistent with department grooming standards

- Positive attitude, self-motivated, energetic and is a willing learner

- Ability to follow directions well, make quick decisions, and keep organized while under pressure

- Knowledgeable about health and safety regulations

- Ability to perform a variety of duties with extreme care, concern and detail

- Ability to use standard kitchen equipment, including, but not limited to toasters, refrigerators/coolers, slicers, bread knives, beverage machines

SKILLS:

- Create and maintain a sense of urgency

- Ability to perform basic mathematical equations

- Must have strong problem-solving skills

- Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

- Ability to maintain a high level of confidentiality

- Ability to demonstrate a positive attitude always

- Ability to keep an open and objective view

- Ability to listen empathetically and be respectful always

- Ability to maintain composure and stay focused

- Ability to maintain personal integrity

- Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

- Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

- Must have good positive energy to make it through the day

- Must be able to read the computer monitors

- Must be able to print legibly for guests to read

- Must be observant and quick to respond to various situations

- Must be fluent in both written and spoken English language

- Must be able to move quickly through work and set the pace in the office and/or venue

- Must be able to sit and/or stand for extended periods of time

- Must be dexterous and able to participate in all service aspects.

- Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

- Must be able to push and lift up to 50 lbs.

- Ability to use hands to handle, or feel objects, tools or controls

- Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

- Ability to talk, hear, taste, and smell

- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

- Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors

- Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume

- Involves constant public contact

- Fast paced, high volume, high energy

- Hours may be part-time (less than 30 hours per week)

- Schedule could exceed 30 hours per week and may include overtime when approved by management - Work varied shifts to include days, nights, weekends and holidays