Operations Representative

Joining TÜV Rheinland means working for one of the world’s leading testing, inspection, and certification service providers with more than 20,000 employees globally. Our employees are our most important asset. That is why we invest in their development and offer competitive pay, multiple health insurance plan options, and a 401(k) with up to 6% company match. At the same time we live an international, team-oriented culture characterized by respect, collegiality and openness. This enables our employees to develop their potential, apply new knowledge and methods directly - and plan a long-term career with real opportunities for advancement.SUMMARY:

Provide administrative/project management support for assigned office/department/group e.g. engineering, audit, inspection, sales, etc. The Operations Support Representative will coordinate various projects as required which may include communicating regularly with clients and ensuring services are delivered in accordance with client expectations, within budget, and on schedule.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Project Manager

• Scheduling of internal auditors (=> optimize auditor utilization incl. travel routes and times) & adding of external auditors if required
• Check availability of internal/external auditors
• Confirm audit dates with customer and auditors
• Physical scheduling of audits within system and notification to all parties involved.
• Manage customers database and update as necessary
• Scheduling of witness audits incl. coordination with customer, int./ext. auditors, and accreditation body
• Develop new auditors from junior to lead auditor level (e.g. by sending them to audits together with external to capture know-how, but always balancing cost and timeline)
• Monitor qualification maintenance of auditors
• Drive order-to-certificate process (=> optimize process quality and lead time)
• Enter relevant data in systems (e.g. ICMS, accred. body systems)
• If master data (e.g. street, postal code) are incorrect: start “correction process/cascade”
• Coordination with TÜV RL subsidiaries worldwide in case of global customers
• Monitoring of audit due dates & eventually initiating postponement at TÜV-internal Certif. Board (according to business & accreditation rules)
• Other Duties as Assigned

QUALIFICATIONS & REQUIREMENTS:

Knowledge, Skill, & Abilities

• Strong project/time management and organizational skills with the ability to work in a fast-paced, multi-tasking environment coordinating multiple and changing priorities
• Strong verbal, written, and interpersonal communication skills.
• Ability to work under pressure, carry out urgent requests and meet deadlines.
• Must be articulate, professional, and be customer service oriented
• Knowledge of Microsoft Office
• Knowledge of Microsoft Excel

Education

High School Diploma or equivalent required. Associate Degree preferred.

Experience

2 years related experience, or with HS diploma/equivalent or with Associate degree

PHYSICAL DEMANDS & WORK ENVIRONMENT:

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Individual must be able to verbally communicate with visitors, employees, callers, and clients. Frequent use of eye, hand, and finger coordination enabling the use of office machinery and computers. Individuals supporting sales staff may also be tasked with attending trade shows which may involve standing for extended periods of time communicating verbally with potential clients as well as lifting and carrying moderately heavy items.

Equipment Used

Personal computer, telephone, fax machine, copier

TUV Rheinland North America EEO Statement

As a global business, TUV Rheinland North America relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities in accordance with Title VI and VII of the Civil rights Act of 1964. We continuously seek talented, qualified employees in our world-wide operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. TUV Rheinland North America is proud to be an Equal Employment Opportunity/ Affirmative Action Employer/ Federal Contractor desiring priority referrals of all protected veterans for job openings.

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