Teller

Department: Operations

Classification: Non-Exempt

Reports to: Teller Supervisor, Asst. Branch Manager, Branch Manager

General Summary

Provide basic cash receipt and payment services in accordance with credit union procedures. Responsible for projecting a positive image as representative for the Credit Union in receiving visitors and guests.

Job Specifications

1. Professional, well-developed interpersonal skills essential to deal courteously and effectively with a diverse group of callers and visitors.
2. Cash handling experience.
3. Experience at a financial institution preferred.
4. Work requires knowledge of a multi-line phone system and computer work processing.
5. Intermediate mathematical skills required (calculation and concepts involving decimals, percentages, fractions, etc.). These characteristics are normally acquired through completion of high school.
6. Work required frequent lifting of up to 20 pounds and occasional lifting of up to 35 pounds when carrying boxes and supplies to the stock room. This activity also requires standing, sitting, and occasional bending, squatting, twisting and reaching.

Duties and Responsibilities

1. Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.
2. Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
3. Promote and explain other credit union services such as consumer and mortgage loans, IRAs, certificates, safe deposit boxes, traveler’s checks, and money orders.
4. Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments into computer. Generate member receipts.
5. Places hold on accounts for uncollected funds.
6. Count, check, and package coins and currency.
7. Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Report any discrepancies to the supervisor as necessary.
8. Ensure that the teller station is properly stocked with forms, supplies, etc.
9. Report malfunctions of teller terminals and other equipment used at the teller station.
10. Process night deposits and record proper information on the credit union’s forms.
11. Answer telephone, routing calls to appropriate personnel and taking messages.
12. Assist with ATM, and Coin Change Machine as needed.
13. Participate in Member Experience.
14. File insurance policies.
15. Prepare membership packets.
16. Prepare currency transaction reports.
17. Image and encode daily work.
18. Assist in backing up of Imaging and Shared Documents Data Tapes.
19. Assist in opening of Certificate of Deposit Accounts.
20. Post Corporate Interest Checks.
21. Order member’s checks.
22. Maintain stock in the credit union supply room.