Reservations/Registration (seasonal)
Terra Vista Managment, Inc.
San Diego, CA
Reservations/Registration (seasonal)
Terra Vista Managment, Inc.
San Diego, CA
- $17 to $18 Hourly
- Temporary
Job Description
Located in the Pacific Beach neighborhood of San Diego, Mission Bay RV Resort occupies over 20 prime acres on Mission Bay just east of Rose Creek. We offer over 300 campsites that vary in size and proximity to Mission Bay.
We seek a friendly and patient person who knows their way around a desktop computer, Windows 10 and has prior experience with heavy inbound calls. The ideal candidate will have prior experience working in a hotel reservation call center or as a front desk clerk in a hotel setting, outstanding attendance, thick skin, a ton of patience, successful interactions with guests and potential guests in person and over the phone, problem-solving skills, and quickly able to pick up the reservations software. Must be able to work weekends and holidays. We are an EOE M/F/D/V.
Core tasking
- Check-in guests just like at a hotel front desk, i.e., use our reservations software to confirm reservations, accept or verify payment, modify reservations, etc.
- Respond to guest questions, concerns or complaints and provide assistance as requested
- Keep the front desk supplied with the documents all guests receive when they check-in
- Use the phone and radio to contact guest relations, security or maintenance team members; registration employees work closely with these departments to ensure our guests have such a great stay they will book with us again
- Answer calls to create new reservations, modify existing reservations or cancel reservations via our reservation software
- Take credit card payments and process other credit card transactions.
- Type detailed notes because the reservation made or modified now may be for a stay up to two years in the future
- Be at work on time and reliably - good attendance is essential
Requires patience, attention to detail, organization, type at least 30 wmp, intermediate PC experience, accuracy, adherence to reservations policies and procedures, high school diploma or equivalent. Prior experience as a front desk agent or using hotel/motel reservations software is a plus.
All team members earn paid sick time and are welcome to enjoy the resort during their off-time.
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Address
Terra Vista Managment, Inc.
2727 De Anza Rd
San Diego, CA
USA
Industry
Travel
Posted date
11 days ago
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