Bell/Door Attendant

The Study at Johns Hopkins is currently seeking a Bell/Door Attendant to provide genuine hospitality and the highest quality of service to our guests. The Valet attendant is the first guest interaction at the hotel, and is responsible for driving, parking, and retrieving guest vehicles while providing a genuine and welcoming guest experience. The successful candidate is dependable, friendly, personable and who loves helping guests while managing multiple priorities at once.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

• Load/unload luggage from car to luggage carts.
• Proactively approach, greet and acknowledge all guests in a friendly and professional manner.
• Courteously open front door for guests.
• Be able to quickly run back to station and prepare for next guest's arrival.
• Observe assigned areas for any safety hazards or unauthorized tampering with or pilferage to parked vehicles.
• Reports immediately any incidents or conditions to the supervisor or Security department.
• Maintain accurate record keeping of daily activities.
• Escort guests to hotel rooms.
• Provide an overview of guest room, hotel services and amenities.
• Make deliveries to guest rooms and assist guest with room changes.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management

Fundamentals

• Education: High school diploma or equivalent.
• Experience in customer service.
• Has excellent driving record.
• Ability to positively communicate and interact with all hotel departments.
• Flexibility to work any shift including evenings, weekends and holidays.
• Proficiency in English required. A second language is desirable.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 100 lbs.
• Ability to stand for long periods of time.
• EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.

About Us

The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University's Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.