Program Director (Wound Care outpatient) clinical knowledge preferred

• Provides day to day management oversight for outpatient wound clinic which may include inpatient and outreach. Utilizes Company’s resources to develop and implement customized policies and procedures. Continuously analyzes systems and processes; develops and implements best practices and appropriate changes to improve outcomes in a timely manner.

• Manages and/or coordinates all aspects of the revenue cycle including: inquiry conversion, scheduling, registration, treatment authorization, documentation, coding, charge entry, billing processes. Implements audit and reconciliation processes to ensure accuracy.

• Develops, implements and consistently executes a marketing and community education plan. Works collaboratively with the hospital to coordinate market specific activities. B2B marketing and education to physicians about wound care program/services. 

• Recruits, interviews, hires and manages personnel in conjunction with the company/hospital’s Human Resources Department. Establishes performance expectations, provides regular feedback and consistently manages to these expectations. Completes performance appraisals, promotes staff development activities, utilizes performance improvement procedures as necessary, and adheres to the hospital/company policies and procedures. Develops an effective team, motivates and influences staff to excel.

• Collaborates with hospital management and Medical Director to develop, implement and manage a continuous Quality Improvement Program. Ensures program is integrated into the client facility’s Quality program. Participates in hospital committees as appropriate. Ensures timely and accurate documentation in the patient record and input of data into outcomes database. Ensures appropriate compliance with Clinical Protocols.

• Maintains excellent relationship with hospital client and continuously seeks to understand needs, confirm goal alignment and demonstrate value proposition. Identifies the hospital strategic goals and objectives and manages the program to achieve those goals. Integrates effectively and seamlessly at all levels within the client organization.

• Provides community education and patient education on program within the market area.

• Other duties as assigned

• Clinical background required, RN, BSN required