PC Tech I

A Day in the Life of a PC Tech I:

The PC Tech I works under the direction of the Infrastructure Manager assisting with day-to-day support for the end users’ devices. This position maintains, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Performs upgrades to installed software systems.

Why Work at Cheyenne Regional?

• ANCC Magnet Hospital
• 403(b) with 4% employer match
• 21 PTO days per year (increases with tenure)
• Education Assistance Program
• Employer Sponsored Wellness Program
• Employee Assistance program

Here Is What You Will Be Doing:

• Provides front line support and security to end users and VDI systems while managing multiple calls within the call center.
• Maintains incident queues and response times in conjecture with CRMC service level agreements while properly assigning and delegating incidents.
• Provides assistance to fellow technicians with imaging, cleanup, setup and teardown of IT equipment.
• Provides a high level of communication and oversight to customers ensuring the customers’ needs are top priority.
• Troubleshoots, repairs and diagnoses hardware/software related issues for PC/Macintosh and mobile devices, escalating more in-depth incidents to upper level technicians and system analysts.
• Creates and maintains step-by-step knowledge documentation within the current knowledge management system.
• Scans and updates computers as needed and directed by the Help Desk Supervisor or IT Management.
• Properly triages and disseminates information during critical system outages.
• Employee’s inbound/outbound calls may be recorded without notification and may be listened to during live conversations by authorized users.

Desired Skills:

• Understanding of networks, software implementation, and regulatory requirements
• Competence in installing and configuration of desktop software applications
• Ability to troubleshoot software issues that may include connections to databases, network issues and conflicts between applications
• Ability to install hardware including printers, scanners, USB devices, displays, cellular devices, tablets, hard drives, network cards, and memory.
• Well defined skills in troubleshooting hardware issues
• Advanced skills in Microsoft Office, Active Directory, and MS Outlook
• Able to work under pressure and with anxious or angry customers
• Personable and customer service oriented 
• Resourceful in problem solving
• Ability to interact with many people of differing professional levels
• Ability to be involved in multiple projects simultaneously
• Ability to communicate technical concepts and information in not-technical terms
• Possess a certain degree of creativity and latitude
• Ability to perform data entry

Here Is What You Will Need:

• High school diploma (or Equivalent Certificate from an accredited program)

Nice to Have:

• Major Industry certification preferred (A+, Microsoft, Cisco, etc.).
• Healthcare experience

About CRMC:

Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.

Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!