Room Attendant/Guest Service Agent

Extended Stay America Brea

Brea, CA

Expired: 20 days ago Applications are no longer accepted.

$16 Hourly
Full-Time

Job Description

Benefits/Perks

Competitive wages
Thorough training on proper cleaning and disinfecting
Career Growth Opportunities
Fun and Energetic Environment
Ongoing training

Job Summary
We are looking for a hard-working and reliable Room Attendant to join our team! You will be attending to our facilities with integrity and attention to detail. Your goal is to create a clean and orderly environment for our guests, ensuring they will want to return and ultimately strengthening our reputation.

As a Room Attendant, your responsibilities will include providing fresh towels, making beds, and cleaning bathrooms. You will also respond to guests questions and make sure the rooms are fully-stocked, clean, and inviting at all times.

Responsibilities:

Perform various cleaning duties, such as sweeping, mopping, dusting, making beds, replacing towels, etc
Carefully inspect all rooms to ensure they meet the hotels high standards
Report any damages to the rooms
Respond to requests and/or guest complaints with professionalism and patience
Maintain adequate inventory of supplies and consumables and restock when necessary
Strictly adhere to health and safety rules and regulations

Greet every guest with a smile
Assist guests with the registration process
Answer phone calls and take messages accurately
Anticipate the needs of guests and build rapport
Respond to guest concerns and resolve them appropriately, escalating to management when necessary
Maintain accurate records of registration and payment information
Ensure compliance with health and quality standards

Qualifications: