Quality Assurance Specialist

Job Title: Quality Assurance Specialist

Department: Retail Banking

Reports To: VP, Branch Manager

FLSA Status: Non-Exempt (Hourly)

• Verify the accuracy and integrity of customer account records and documentation.
• Work closely with Retail Banking and Compliance.
• Maintain accurate and complete records and prepare reports of completed file review and exception items if applicable.
• Ensure compliance to Bank procedures and regulatory standards by reviewing all included documentation and Jack Henry account records for accuracy.
• Ability to identify issues and communicate effectively with the bankers to resolve exceptions.
• Assist Compliance department by preparing documentation for audit samples.
• Maintain Bank internal control standards, including timely review of new customer accounts/files.
• Ensure operational integrity through compliance with all policies, procedures, and regulations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Proficient in
  1. Microsoft Outlook
  2. Microsoft Word
  3. Microsoft Excel
  4. Adobe PDF editing
• Knowledge of Jack Henry SilverLake Xperience preferred.
• Acute attention to detail.
• Ability to use multiple resources to investigate and propose solutions to unique situations.
• Willingness to evaluate current processes and propose improvements.
• Strong oral and written communication skills.
• Solid problem-solving skills and the ability to use sound judgment when issues arise.
• Highly professional image.
• Personal integrity and confidentiality.

Supervisory Responsibilities

This position has no supervisory duties.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; and stoop. Specific vision abilities required by this job include close vision.

Federal Deposit Insurance Corporation

Evergreen Bank Group is Member FDIC

Equal Opportunity Employer

Evergreen Bank Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, gender, sexual orientation, gender identity, national origin, veteran status, or disability.