Driver Retention Specialist

To qualify for this position, you must have experience in the trucking industry. Please read this entire advertisement before applying.

OTR Leasing is one of the country's largest lessors of Class 8 semi-trucks to owner-operators. We are a forward-thinking, technology-enabled, full-service leasing and asset management company with an unmatched opportunity for advancement and a fast and fun work environment. We seek an experienced Driver Retention Specialist from the trucking industry at our Prairie Village, KS office.

Driver Retention Specialist Job Description

OTR Leasing seeks a dynamic person with a vision to join our fast-paced Member Services team as a Driver Retention Specialist. We want you to take our company to the next level. This job requires a minimum of two years of recent experience working with customers in the trucking industry. If you believe you have the drive, focus, and determination to take us further up the ladder of success, apply now.

Reasons Why OTR is a Great Opportunity for You

- Awesome culture...see for yourself!
- Full health & dental benefits.
- 401K with company contribution...not a match, we contribute.
- Paid vacations.
- A supportive & engaged management team that wants to achieve the highest success.
- Room to move up in the company...we are growing rapidly!

Driver Retention Specialist Duties and Responsibilities

- Problem-solving inbound phone and email customer inquiries regarding various potential account issues.
- Make outbound contact with customers in accordance with program guidelines.
- Review customer escrow accounts to determine available funds for repair issues.
- Assist customers with insurance compliance issues and fee assessments.
- Reconcile customer lease and escrow accounts.
- Interface with third-party partners on billing and payment issues.
- Additional duties and projects as assigned.

Driver Retention Specialist Requirements and Qualifications

- Detail-oriented and solution-minded problem solver who excels at multitasking.
- 2+ years of customer experience in trucking, preferably within consumer-facing loans/leases.
- We/us type people who like being part of something bigger.
- Good computer skills, familiar with using Microsoft products.
- Ability to work in a fast-paced, team-oriented environment.
- Excellent math, verbal, and written communication skills.
- Demonstrate high trustworthiness attributes: consistency, accuracy, and timeliness.

Job Type: Full-Time, Monday-Friday, Call Center Customer Service

Job Location: Prairie Village, KS

Pay Details: $23.50 to $26.00/hour, dependent on experience.