Casualty Claims Manager

Join Grange Insurance Association, a well-established leader in the insurance sector for over 130 years! Headquartered in the city of Seattle, with a footprint stretching across six Western states, we've been protecting families, farms, and businesses with unwavering commitment. As you embark on a fulfilling career with Grange, discover why our average employee tenure surpasses a decade. Make your mark with an organization that values quality, service, and the lasting impact you can bring!

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Position Overview: Plans and coordinates the activities of a claims unit typically consisting of 6-8 casualty adjusters. The Claims Manager is responsible for the oversight, investigation, and appropriate resolution of claims focusing on casualty exposures. Supervises unit activity and ensures satisfactory delivery of claims services/products consistent with departmental expectations and standards. Must be knowledgeable, dependable, and able to lead a team in achieving goals and objectives while adhering to compliance regulations and company best practices. Principle Duties and Responsibilities (Essential Functions**):

•Responsible for administrative, coaching and training functions of claim unit.

•Responsible for ensuring compliance with regulatory and company standards and provides technical guidance as needed.

•Responsible for specific goals and objectives consistent with departmental expectations.

•Oversee and manage daily claims activities, approve payments, and review coverage analyses to resolve claims.

•Perform monthly reviews to ensure compliance with "Best Practices". Provide coaching and feedback to team members.

•Participate in semi-annual department audits and annual compliance audits.

•Review performance data to measure productivity and goal achievement. Determine areas of needed improvement and take appropriate action to achieve positive results which enhancing performance at all levels.

•Evaluate staffing requirements, and interview, hire, onboard and train new employees.

•Resolve customer and agency complaints and answer questions regarding policies and procedures.

•Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

•Implement corporate or departmental policies, procedures, and service standards in conjunction with company objectives.

•Provide an environment that supports positive employee engagement; celebrate success and encourage a team environment.

•Provide support and opportunities for self-development of team members.

•Address job performance concerns with employees. Provide employee support and work with HR to address performance management.

•Evaluate employees' job performance and meet with employees regularly to discuss their progress and address any issues or concerns.

•Conduct regular team meetings to discuss goals, objectives, news, and company developments and opportunities

•Ability to work in a hybrid working environment, with several days in the office and several days remote, unless an ADA accommodation is needed.

Supervision Exercised:

•Supervises Casualty Claims Adjusters

Qualifications & Skills:

REQUIRED:

•Bachelor’s degree (B.A. or B.S.) from four-year college or university required or five plus years successful claim supervisory/management experience or equivalent combination of education and experience

•If required, appropriate state licensing and certification must be acquired and maintained.

•Strong supervisory, organizational, and interpersonal skills required.

•Excellent oral and written correspondence skills required.

•Strong team building skills.

•Must demonstrate basic computer skills.

Comprehensive Benefits:

• Pay Range: $72,933-$117,613
• Flexible hybrid work schedule (2 days per week in Seattle office required)
• Medical, Dental, and Vision plans
• 401(k) plan with up to 5% match
• Employer sponsored LTD, life insurance, and AD&D
• Discretionary profit sharing and bonuses
• Fully subsidized ORCA card and/or free parking for Seattle employees
• Education Reimbursement
• On-Site Fitness Center
• Opportunities for career growth and advancement within the organization.
• A supportive and collaborative work environment.
• Ongoing training and professional development opportunities.

How to Apply:

If you are passionate about helping people, have a strong understanding of property claims, and are ready to join a dynamic team, we encourage you to apply.

Grange Insurance Association is an equal opportunity employer and welcomes all qualified candidates to apply.

Grange Insurance Association is committed to ensuring a diverse and inclusive workplace where all employees are treated with respect and dignity. We encourage applications from candidates of all backgrounds and experiences.