Technician, Drain

Ken and Phil Justo, along with their families have been helping make San Diego a better place since they acquired Hastings Appliance Repair in the 80s. Ever since then, ASI Hastings Inc., has placed an emphasis on doing what’s right for their clients. They established the company’s core values, which are constantly being carried around by each “White Glove Guy”: Trust, Safety, Quality, Respect, Integrity, Cleanliness and Communication.

The Drain Technician is responsible for meeting with customers to identify and diagnose specific drain / sewer piping concerns, getting the line(s) flowing and advising customers on next steps to include a Camera Technician and a camera main inspection. Drain Technicians produce quality, on-time inspection and clearing installation of plumbing related jobs to meet the requirements of our customer agreement and in accordance with local plumbing codes.

DUTIES AND RESPONSIBILITIES:

• Safety of self as well as safety of employer vehicles, equipment, and customer homes.
• Works independently with little supervision in the completion of assignments
• Performs drain clearing at customer homes and provides overall assessment of known systems
• Provides guidance to homeowners on next steps in the process to permanently repair sewer lines
• Works efficiently and keeps job areas clean and organized.
• Works closely with Camera Technician, Dispatch and Sewer Supervisor in providing customer solutions.
• Properly represents the company when in the public and demonstrates company ethics.
• Establishes and maintains customer-oriented focus.
• Communicates politely and effectively with, and in front of, customers.
• Works as part of a team with managers and other departments.
• Participate and attend department meetings.
• Demonstrates knowledge of sewer systems, repair and installation using standard tools, machinery, and equipment.
• Demonstrates writing skills with a focus on technical accuracy, writing quality and clarity are also required.
• Uses, applies, and monitors appropriate safety practices and procedures and reports violations to Sewer Supervisor.

SKILLS/QUALIFICATIONS:

• Profound knowledge of all sewer systems
• Strong communication skills, verbal and written
• Able to assist in evaluating assigned install team personnel on job performance and provide field coaching and as necessary.
• Diagnostic and analytical skills
• Works well under pressure
• Effectively demonstrates communication skills with customers, install team members, dispatch, and management
• High school diploma or GED. Additional education and/or training in the field are preferred.
• High degree of knowledge and understanding in all aspects of plumbing.
• Education, training, skills, and experience necessary to carry out assignments.
• Ability to read, write, speak, and communicate effectively with customers, coworkers, and supervisors.
• Knowledge of plumbing repair and installation using standard tools and machines.

BENEFITS:

• Competitive Pay – Bonus and Commission opportunities
• Medical, Dental, Vision, Life Insurance
• 401K with discretionary match
• Paid Vacation
• Paid Holidays
• Fully Equipped Company Truck with Parts, Equipment & Gas Card
• Company provided iPhone and iPad

GROOMING:

Once hired, all employees must maintain a well-groomed appearance (i.e. clean shaven and no visible tattoos)

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

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