Service Manager

VSC Fire & Security in Oklahoma City, Oklahoma is seeking candidates for the position of Service Manager.

What we offer:

• Competitive salary. Based on experience.
• Monday - Friday (occasional evening, weekend, and out-of-town work).
• Options for Medical, Dental and Vision insurance for you and your family.
• A 401K plan with a company match.
• PTO and Paid Holidays.
• Opportunities for training and advancement.
• Relevant educational and licensure reimbursement for qualified candidates.
• Health Savings Account (HSA).
• Life Insurance.
• Employee Assistance Program.
• Referral Bonuses.

What you need:

• Three to five (3-5) years of experience in inspections of fire suppression systems.
• Exhibit leadership skills with hiring, training, scheduling, disciplining, and terminating employees.
• Coordinate work of various departments and multiple projects to meet deadlines, customer service, and employee needs while complying with state and local building and safety codes.
• Confer with supervisory personnel, owners, contractors, and design professionals regarding work procedures, schedules, complaints, and construction problems.
• Monitor and enforce safety policies and procedures.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
• Desirable (but not required!):
  • NICET Level I certification.

What you will do:

• Develop and foster sales leads, manage and cultivate new and existing client relationships, and conclude sales transactions.
• Supervise the service team, overseeing scheduling, conducting site visits, and maintaining meticulous record- keeping practices, while nurturing a culture of exceptional performance.
• Ensure strict adherence to safety regulations, implement robust protocols, and remain current with technological advancements to optimize operational effectiveness.
• Undertake comprehensive cost estimation, proficiently generate persuasive proposals, and effectively coordinate post-sale documentation and internal collaboration.
• Provide direct supervision and mentorship to the service team, promoting collaborative efforts and skill enhancement.
• Maintain an unwavering customer-centric focus, promptly addressing inquiries, resolving challenges, and identifying upselling prospects.
• Methodically monitor and optimize service performance metrics, meticulously aligning with industry standards.
• Exercise proficient budget management for the service department, leveraging insightful financial analysis to optimize resource allocation.
• Contribute strategically by identifying business prospects, targeting expansion, and planning initiatives.
• Collaborate adeptly with procurement teams to ensure timely availability of critical parts and materials, skillfully negotiating contracts for cost-effectiveness.
• Maintain meticulous service records, preparing informative reports for senior management, and driving continuous improvement efforts.
• Demonstrate exceptional communication, professionalism, and interpersonal skills to fortify relationships with clients.
• Mastery in estimating, negotiation, and project management skills, adeptly navigating intricate business dynamics.
• Provide decisive leadership, impactful mentorship, and comprehensive training to elevate team performance and foster professional growth.
• Cultivate a culture of unparalleled customer service excellence within the service staff, thereby upholding and enhancing the company's esteemed reputation.
• Proactively identify opportunities for process optimization, execute workflow enhancements, and pioneer innovative service solutions.
• Maintain up-to-date knowledge of industry best practices through consistent engagement in training.

VSC Fire and Security, Inc. is a drug free workplace.

Equal Opportunity Employer

We look forward to hearing from you!