Floor Manager

The Academy of Magical Arts (home of the world-famous Magic Castle) is the most unique private clubhouse in the world. Our organization promotes the art of magic, encourages fellowship and maintains the highest ethical standards. We provide a friendly, inspiring environment where members and their guests can enjoy the art and each other's company, not to mention amazing food and libations. Our goals are to advance the art and promote a positive image of magic and magicians worldwide.

Floor Managers report to the Guest Services Manager, and they are responsible for ensuring that our guests have an excellent experience when they visit the MAGIC CASTLE®. Floor Managers are required to maintain a polished and professional appearance, and project a warm and inviting personality while interacting with our members, performers, elite clientele, and celebrity visitors. Floor Managers are the eyes and ears of the MAGIC CASTLE® management; they enforce company policies and procedures, including our strict dress code, code of conduct, and safety protocols for our clubhouse. The Floor Manager position requires excellent leadership, communication, and supervisory skills to coordinate the efforts of the front- and back-of-house teams, to effectively resolve any issues. The ideal candidate will possess extensive experience in one or more fields including hospitality, theater (house) management, fine dining, and/ or event security, and must be able to thrive in a fast-paced private membership nightclub environment.

Percentage of Time: Part-time, Non-Exempt position

Responsibilities:

Each floor manager is assigned a specific position/shift during their workday. The number of and distribution of shifts varies per night according to the needs of the show schedule and/or special events but usually include Brunch, Lunch, Opening, Middle, Closing, and Lobby shifts.

The following basic duties are performed by each floor manager regardless of their assigned shift:

• Checks the monthly schedule to determine which shifts they are assigned to.

• Familiarizes themselves with the weekly roster of performers and confirm the performer’s introduction and lighting requirements via Evernote for the showroom they are assigned to.

• Managers are responsible for the cleanliness and proper set up of the areas they are assigned to. They ensure that all the showroom lights and marquees are turned on, tables and chairs are set up properly, wooden showroom signs are correct and the weekly program holders are filled.

• Greet guests, members, and performers, and provide information about show times and seating availability.

• Dealing with dress code and member issues inside the club.

• Acts as a liaison between the performers and their butler.

• Monitors the cocktail servers to ensure that all shows start on time.

• Assists the porters in clearing showrooms and adjoining waiting areas when the show is over.

• Proactive in preventing and/or responding to intoxicated or troublesome guests, members and performers then distributing the pertinent information to the bars and other managers.

• Assist Lobby Manager when ejecting unruly patrons.

• Observe VIP protocols when dealing with high-profile clientele and coordinate efforts with Lobby manager to provide a security escort if necessary.

• Responds to any injuries or accidents emergency calls, gathers information and distributes accident reports Guest Relations Manager and General Manager.

Qualifications and Skill Requirements:

• Energetic, detail-oriented, diplomatic, flexible; thinks quickly on their feet; able to perform effectively and courteously under extreme pressure.

• Experience in the hospitality industry, member services, retail, hospitality or related field; security experience a plus.

• High school diploma; college degree a plus.

• Prior job experience or formal training in conflict resolution and/or customer service.

• Ability to develop solutions with limited resources; excellent interpersonal, communication, and organizational skills.

• Ability to use interpersonal skills to quickly establish rapport, professional credibility, and cooperative working relationships among all levels of the organization.

• Ability to learn quickly and work without direct supervision. Knowledge of Open Table, 7 Rooms, POSI, and/or other restaurant/event management systems is a plus.

• Bilingual or multiple language proficiency is a plus.

• Must be available to work Friday, Saturday, and Sunday evenings; holidays and daytime shifts as needed.

• Occasionally required to work with exposure to weather conditions.

• Able to pick up and carry the equivalent of 25 pounds.

• Ability to be stand and walk up/ down stairs for up to 8 hours.

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and an ability to adjust focus.

Job Type: Part-time

Salary: $25.00 - $27.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Experience level:

• 1 year

Shift:

• Evening shift

Weekly day range:

• Every weekend

Ability to commute/relocate:

• Hollywood, CA 90028: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)