Animal Adoptions Associate - FULL TIME

PASADENA HUMANE is a non-profit animal welfare organization looking for passionate professionals to join our team.

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THE MISSION

To lead the way toward a compassionate and caring community for all animals.

OUR VALUES

LEARNING: We commit to best practice and professional development through continuous education.

INTEGRITY: We value honest and transparent communication and decision making using evidence based practices.

COLLABORATION: We value teamwork in our organization and partnerships with our community to deliver exceptional service.

KINDNESS: We show compassion, care, respect and empathy to all animals and humans without prejudice or discrimination.

JOB TITLE: CARE ASSOCIATE – Adoptions

FLSA: Non-Exempt

FT/PT: Full Time

SCHEDULE: Must be available to work weekends

SUMMARY

The Care Associate - Adoptions is to greet prospective adopters and facilitate the adoption process from beginning to end.

JOB DUTIES AND RESPONSIBILITIES MAY INCLUDE:

• Conduct customer-focused conversations with members of the public who have an interest in adopting a pet. Help adopters find a good match for their families.
• Provide education and information about animals available for adoption to encourage responsible pet ownership and share information about PHS programs.
• Provide customers with information, as appropriate and known, about sheltered animals, including behavior, age, breed, sex, and medical history.
• Discuss animal behavior and training with adopters.
• Answer questions and provide educational information using great customer service techniques to assist customers with pet ownership needs and to guide them to PHS programs, services, and collateral.
• Socialize animals with potential adopters and other animals as appropriate.
• Respond to email, phone, web, or in-person inquiries regarding placement programs.
• Assist the transfer, foster, and mobile programs as needed and assigned.
• Identify animal care, behavior, and health needs. Document and report to the appropriate department. Work with care department to ensure the highest standards of day-to-day care.
• Assist volunteers in the placement program.
• Educate the public on animal welfare.
• Follow up with customers regarding adoption requests.
• Ensure a positive, educational approach to customer service with a goal of educating the public and keeping animals in homes as appropriate. Promote positive relations with the general public, volunteers and staff while promoting the Society’s programs, policies and philosophies. Address customer complaints.
• Uphold Pasadena Humane’s mission and contribute to building a culture of philanthropy
• Ensure a safe working environment and actively participate in safety programs.
• Participate as needed in special department projects.
• Work as a team member with other departmental managers.

REQUIREMENTS AND QUALIFICATIONS

Education and Experience

• High school education required
• Post-secondary education preferred. Work experience will be considered as equivalent to education on a case by case basis
• Two years of experience working in veterinary medicine, animal science, rehabilitation, ecology, agriculture, public health, laboratory animal research, biology or similar field preferred
• Must be able to screen and interact with prospective adopters.
• Must be able to socialize animals with prospective adopters.
• Outgoing, customer service-oriented person. Must have positive attitude and sense of humor.
• Tactful and considerate of adopters of all backgrounds and experience levels.
• Excellent knowledge of dog, cat, rabbit, and other pet breed characteristics, temperament, training, and handling is a must.
• Computer literate.
• Must be able to lift to 50lbs.
• Bilingual preferred.
• Must be at least 18 years of age.
• Proficient in computer applications, including the shelter system, Microsoft suite and email.
• Strong sense of professional judgment and ability to maintain confidentiality.

WORKING CONDITIONS

Fast-paced environment. Employees are exposed to numerous animals (living and deceased), including those with uncertain dispositions. They are required to act in a safe and responsible manner.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job...

Must be available to work early shifts, weekends, and holidays.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The Pasadena Humane is an Equal Opportunity Employer. It is our policy not to engage in discrimination against any individual, or harassment of any person seeking employment with our organization on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition, ancestry, marital status, age, sexual orientation, citizenship, genetic information or status as a covered veteran including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. This policy applies to all employment practices, including recruitment, selection, promotion, transfer, merit increase, salary, training and development, demotion, and separation. This policy is intended to be consistent with the provisions of applicable State and Federal laws. Federal law requires proof of citizenship or "alien right-to-work" status. PHS maintains a drug-free workplace and performs pre-employment substance abuse testing.