Team Supervisor

Mercy Housing & Shelter Corp

Hartford, CT

$23 to $25 Yearly
Medical , Dental , Paid Time Off , Retirement
Full-Time

Job Description

Community Housing Advocates

An Affiliate of Mercy Housing & Shelter Corp. and My Sisters’ Place

Job Title: Team Supervisor - ARPA

Department: Supportive Housing Services

Reports to: Director of Program Services

FLSA Status: Non-Exempt

PHI Access Code Level 2

Scheduled Work Times/Locations

Monday – Friday, 8:30AM – 4:30PM; flexibility for occasional nights and weekends when necessary

Hartford, CT

Job Summary:

The Team Supervisor is responsible for the overall function and implementation of the case management programs, ensuring the highest quality of service within the mission of Mercy Housing and Shelter Corporation. This individual also provides guidance, assistance, and oversight to all Case Managers, and Peer Specialist, in addition to serving as support to the Director of Program Services. These responsibilities include but are not limited to, maintaining cooperative relationships with community agencies and partners, participating in community efforts such as Greater Hartford CAN meetings, and facilitate case management meetings on a regular basis, managing on-call duties, including scheduling and monitoring data entry.

Supervisory Duties and Responsibilities:

Manage workflow of Case Managers and Peer Support Specialists including defining goals, communicating objectives and monitoring performance.
Train new hires Case Managers and Peer Support Specialists in all aspects of case management.
Review Orientation Checklist with new hires during Onboarding process.
Train all new Case Managers in Smartsheet, DDAP, and/or HMIS.
Create and maintain team schedules including approving PTO and timecard exceptions.
Provide weekly/monthly documented supervision to case managers and peer specialists and provide supervision feedback.
Monitor and update Smartsheet, Department Mental Health, and Addiction Services information technology database (DDAP) and the Homeless Management Information System (HMIS) for data input/integrity.
Enroll new referrals/matches into HMIS/Smartsheet, assign cases to CSWs along with Discharging clients from program rosters.
Attend Matching meetings as well as attend case conference meetings to provide updates to funders on clients.
Oversee completion of required documentation within the prescribed timeframe per funder and agency policy, including case notes and completeness of case files.
Complete formal evaluation on an annual basis and 90-day evaluations for new hires.
Work with Director of Program Services and HR on staff morale and office environment issues/improvement.
Complete and submit documentation of any employee disciplinary/performance issues.
Experience with Conflict Resolution and Mediation.

Required Skills/Abilities:

Self-starter, able to implement and make decisions independently.
Excellent interpersonal skills, strong ability to set boundaries with clients.
Ability to collaborate with community organizations and other agency leads.
Excellent verbal and written communication skills including in virtual settings as needed.
Excellent organizational skills and attention to detail.
Excellent time management skills: ability to prioritize tasks.
Strong analytical and problem-solving skills with a can-do attitude.
Ability to lift boxes and other materials up to 20 pounds.
Ability to adapt to the needs of the organization volunteers, and grant requirements.

Education and Experience:

Bachelor’s degree (B.A) from an accredited college or university, preferably in Social Work or a similar Human Service field. Experience working with persons who are chronically homeless, Persons who are Severely Persistent Mentally Ill and/or Substance Use. Five (5) years relevant work experience and demonstrated ability to provide effective services to clients required. Two (2) years supervisory experience needed. Needs to be culturally competent across all populations.
Bilingual, Spanish/English preferred.

Licenses and Certifications

Must have a valid Connecticut driver's license and clean driving record with proof of automobile insurance.

Compensation & Benefits

$20-$23 per hour, based on experience

Community Housing Advocates provides a generous employee benefits package, including medical, dental, retirement, short- and long-term disability, and tuition reimbursement. Full-time employees receive 10 days of PTO (paid time off) per year, plus 12 paid holidays.

Physical Demands

The physical demands associated with the essential functions of this job are intermittent physical activity, such as walking, sitting and occasional lifting.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.