IT Support Specialist

At Gillespie & Powers, we aren't just a company - we're a tight-knit, family-owned business united by a common drive for success and growth. With a legacy of over 80 years in our industry, we've maintained our status as a trusted leader while continually expanding our presence and influence. Our unwavering dedication to quality, innovation, and customer satisfaction has always been the bedrock of our achievements.

Currently, we are in search of an exceptional and driven IT Support Specialist to join our dynamic team. As an IT Support Specialist at Gillespie & Powers, you'll play a pivotal role in advancing our company's mission and leading our team to greater achievements. If you're on the lookout for a thrilling and challenging opportunity where your skills and experience can have a profound impact, then this role is the ideal fit for you.

We look forward to receiving your application and answering any questions you have about filling our IT Support Specialist.

Job Summary: The Help Desk Technician will be the first point of contact for employees seeking technical assistance with company issued IT hardware and software as well as configuring IT hardware and software for deployment.

Key Responsibilities:

• Provide technical support for company issued IT hardware and software (in person, via phone, and RDP)
• Deploy/re-deploy computers, printers, scanners, and other peripherals
• Manage inventory of computers, printers, scanners, and other peripherals
• Maintain vendor websites related to company issued IT hardware and software
• Coordinate escalated tickets and ongoing projects with our MSP (Managed Service Partner)

Skills and Knowledge

• Excellent communication skills, written and verbal
• Strong understanding of Win10/11, Active Domain, and Azure AD
• Expert understanding of O365 apps. Experience with MS365 admin centers preferred.
• Familiarity with Autodesk (AutoCAD and Inventor) products preferred.

Education & Experience:

• 2+ years minimum technical support experience in a professional work environment
• Associates degree in an IT related field. Job experience and/or industry certifications in lieu of degree will be considered.

Benefits:

• Company Paid Medical for entire family
• Dental
• Company Paid Vision for employee
• Company Paid Long Term Disability
• Company Paid Short Term Disability
• Company Paid Life Insurance
• 401K
• Profit Sharing

Gillespie & Powers, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Gillespie & Powers, Inc. is committed to ensuring a safe and healthy work environment. As such, all employees are required to comply with safety and health policies and procedures, and COVID-19 protocols, as applicable.

Gillespie & Powers, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. This job description does not constitute a written or implied contract of employment.

Disclaimer: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by the employee holding this position. It is not intended to be an exhaustive list of qualifications, skills, duties, responsibilities, or working conditions associated with the position.