Guest Service Assistant (All Shifts)

Miami Rescue Mission Inc

Hollywood, FL

$13 to $14 Hourly
Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Would you like to make a difference in the lives of those in the greatest of need? Imagine how it would feel to know that you have helped to transform somebody’s life.

The Caring Place (@Miami Rescue Mission & Broward Outreach Centers) is a leading provider of services to the homeless and needy of South Florida. We are looking for like-minded, dynamic individuals to come and join our team.

The Caring Place provides emergency shelter, residential programs, job training, education & computer literacy classes, healthcare, transitional housing, permanent housing, employment opportunities for homeless men, women, and children as well as programs for “at-risk” youth.

We are currently seeking full-time Guest Service Assistant(s) to monitor residents at our homeless shelters at Broward Outreach Center in Hollywood, FL.

Shift(s) available:
7:00AM - 3:30PM
3:00PM - 11:30PM
11:00PM - 7:30AM

Including weekends and holidays as needed

JOB SUMMARY

The Guest Service Assistant (GSA) monitors and oversees residential clients at our Centers. Duties include assisting with new resident orientation; providing general oversight of residents in the absence of management; ensuring that residents perform assigned chores; handling emergencies according to policies and procedures; providing operational support for events such as graduations and luncheons; and, coordinating transportation and/or laundry services for residents.

DUTIES

Oversees front desk, laundry room, Guest Service CSAs and ensures clients and visitors of the Center are treated with respect and dignity
Routinely checks for hazardous substances and unsafe conditions in the facility and corrects immediately when possible or reports it to Supervisor or Director if unable to remedy
Reports maintenance problems to Supervisor
Helps maintain a safe, clean and secure environment for residents, employees, volunteers and visitors
Handles emergencies according to policies and procedures and notifies management with timely incident reports
Responds to emails and phone calls in a timely manner, and keeps other staff informed
Monitors residents throughout the Center, and ensures that all residents are treated with dignity and respect
Assists with orientation for new residents and volunteers
Listens to residents, makes decisions based on available facts using wisdom, compassion and according to company policy
Will lead and/or participate in devotions, prayers, or other ministry activities ex. outreach events
Must be in agreement with and sign The Caring Place Statement of Faith
Performs other related duties as assigned

REQUIREMENTS

Requires a high school diploma or GED, some college level coursework in social work or knowledge of addictions and relapse prevention highly preferred
Must have one (1) year work experience in social services or security-related work
Must be of good moral character with knowledge of homelessness and addiction issues, and have the ability to lead clients by example
Must have good communication, computer and organizational skills with knowledge of basic facility maintenance and security
Must be able to multi-task and make sound decisions in a fair and compassionate manner
Must have good interpersonal skills to effectively interact with a diverse population and all levels of residents, employees, volunteers and guests
Must be able to understand, speak, read and write English and carry out oral and written instructions.

PHYSICAL REQUIREMENTS

Must be very mobile as sitting, walking, standing, stooping, bending and reaching are required to perform essential job duties
Must have the ability to lift and/or carry objects weighing up to 25 pounds
Must be able to see, hear and speak, in order to interact with staff and the general public
Must be able to move around unassisted as needed to perform essential job duties

PERKS AND BENEFITS

Free lunch on site
Day off for Birthday/Work Anniversary
Employee Discounts
Holidays (12)
Paid Time Off
Health Insurance (Medical, Dental, Vision, Disability, GAP and Health Savings Account)
Company Paid Life insurance
403b Retirement Plan with 3% match