Patient Care Coordinator

Overview: Are you a compassionate and detail-oriented individual with a passion for helping others? Do you thrive in a fast-paced environment where you can make a meaningful difference in people's lives? Join our innovative hearing healthcare practice as a Patient Care Coordinator and be part of a team that is dedicated to providing exceptional care and service to our patients. This role is perfect for someone who is committed to delivering personalized care, building strong relationships, and contributing to the success of our practice as we elevate the standard of hearing healthcare.

Key Responsibilities:

• Patient Advocacy and Support:
• Serve as a trusted advocate and resource for our patients, guiding them through their hearing healthcare journey with empathy, compassion, and professionalism.
• Conduct thorough patient assessments to understand their needs, preferences, and goals.
• Provide support to patients and their families on hearing loss, treatment options, communication strategies, and hearing aid technology.
• Care Coordination and Communication:
• Coordinate patient appointments, diagnostic tests, and follow-up visits, ensuring seamless transitions of care and timely access to services.
• Collaborate with audiologists, hearing instrument specialists, and other healthcare providers to facilitate interdisciplinary care and optimize treatment outcomes.
• Communicate effectively with patients, caregivers, and healthcare team members, providing clear instructions, updates, and support throughout the care process.
• Patient Engagement and Retention:
• Build strong relationships with patients, fostering trust, loyalty, and satisfaction through personalized attention and responsive communication.
• Proactively reach out to patients to schedule appointments, address concerns, and promote adherence to treatment plans, driving patient engagement and retention.
• Implement patient satisfaction surveys and feedback mechanisms to monitor patient experiences, identify areas for improvement, and drive quality improvement initiatives.
• Administrative Support and Documentation:
• Maintain accurate and up-to-date patient records, documenting all interactions, assessments, treatments, and outcomes in electronic health records systems.
• Assist with insurance verification, pre-authorizations, and billing inquiries, ensuring compliance with regulatory requirements and reimbursement guidelines.
• Support administrative tasks, including scheduling, billing, and inventory management, to facilitate efficient operation of the practice.

Qualifications:

• High school Diploma, Associates Degree preferred.
• Minimum of 3 years of experience in a patient care coordination or healthcare advocacy role.
• Strong interpersonal skills with the ability to empathize, communicate effectively, and build rapport with diverse patient populations.
• Excellent organizational skills with attention to detail and the ability to prioritize tasks and manage time efficiently.
• Proficiency in electronic health records systems, Microsoft Office applications, and other relevant software programs.
• Knowledge of healthcare regulations, compliance standards, and patient privacy laws.
• Commitment to delivering patient-centered care with integrity, professionalism, and respect.

Benefits:

• Competitive salary commensurate with experience and qualifications.
• Retirement savings plan with employer-matching contributions.
• Paid time off, including vacation, holidays, and sick leave.
• Continuing education allowance and professional development opportunities.
• Opportunities for career advancement and growth within the organization.

Join Us: If you are passionate about making a positive impact in the lives of individuals with hearing loss, thrive in a collaborative team environment, and are dedicated to providing exceptional patient care, we want to hear from you! Take the next step in your career and join us on our mission to transform hearing healthcare for our community. Apply now to become part of our dynamic team!

Job Type: Full-time

Pay: $16.00 - $18.25 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday