IT Support Analyst II

Why Texas Association of School Boards (TASB)

We come from humble beginnings — picture a one-person organization created in 1949 to advocate for excellence in public education on behalf of Texas school board members. Flash forward to today, and we have over 500 employees working together to provide 1,024 school districts with purposeful resources so they can focus on what matters most — excellent and equitable education for all 5.4 million Texas students.

As TASBeans (our internal name for employees), we feel privileged to work alongside talented team-members who are passionate about education and enjoy learning from new and different perspectives. We believe what makes our organization highly successful is the rich diversity our employees collectively bring to TASB with different backgrounds, skillsets, cultures and ethnicities, gender identities, interests, abilities, and work styles. And our passion for education and learning doesn’t end there. Our culture has always encouraged employees to grow and become their best selves both professionally and personally through a variety of innovative and collaborative development opportunities. You’re likely beginning to see why we’ve been regularly named by Austin Business Journal as a Top Ten Best Places to Work!

TASB offers competitive pay, rich benefits (including retirement matching of 2:1 up to 5% after one year. This means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, remote work options, flexible schedules, and more.

Every role at TASB thoughtfully complements our mission and the educational impact being made in communities across Texas. If you consider your work exceptional and want to help drive our mission forward, keep reading!

About You

The IT Support Analyst II plays a pivotal role in delivering high-quality end-user IT support across the organization. This position will leverage their technical expertise to troubleshoot and resolve end-user hardware and software issues that also ensures a seamless and efficient operation of all meeting and conference room audio-visual systems. As a key member of the IT team, the IT Support Analyst II will uphold our commitment to exceptional service and foster a positive user experience, enhancing collaboration and productivity for our teams and contributing to the overall success of the Association.

A Typical Day

• Function as primary contact for end-user computing service requests reported to the Information Center (IC) Help Desk. Take ownership of incidents until resolved or ownership is transferred to an appropriate party.
• Use incident management system to document and track all service requests (phone, email, and ticketing system) from receipt through resolution.
• Coordinate and support audiovisual setups for meetings, conferences, presentations, and events, including equipment setup, testing, and operation.

How You’ll Make an Impact

• Stay informed about emerging audiovisual technologies, trends, and best practices, recommending innovative solutions to enhance user experiences and productivity.
• Create and maintain installation and maintenance procedures and work process maps for software and hardware installations.
• Travel up to two weeks a year to support offsite conferences in surrounding Texas cities.

Skills For Success

Education and Experience:

• High school diploma; college degree preferred.
• 2+ years of experience in providing end-user technical support in a Microsoft environment, particularly in areas of Windows 10, Windows 11, and Office 365.
• 2+ of hands-on audiovisual support, including installation, configuration, troubleshooting, and maintenance of audiovisual equipment and systems.
• Certification or training in audiovisual training such as Certified Technology Specialist (CTS) or CompTIA A+ preferred.

Knowledge, Technical Skills, and Abilities:

• Knowledge of audiovisual technologies and tools, such as projectors, displays, microphones, speakers, video conferencing systems, and related software.
• Knowledge of Windows OS and experience troubleshooting Windows related software such as Office 365.
• Strong technical skills in network connectivity, signal routing, and audiovisual integration, with the ability to diagnose and resolve complex technical issues.
• Ability to work independently and as part of a team, collaborating with cross-functional teams to achieve common goals and objectives.
• Strong problem-solving skills, with the ability to analyze technical issues and apply resolutions in high-pressure situations.

The TASB Difference

• Enjoy competitive pay and rich benefit offerings.
• Be part of a collaborative environment where every contribution impacts Texas public schoolchildren.
• Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
• Learn and grow individually and together through frequent professional development; diversity, equity, and inclusion panels; wellness seminars; and more.
• Work alongside transparent leaders with an open and consistent feedback approach.
• Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year.

Posting Notices

• The health and safety of our employees and members, is our top priority.
• TASB is an equal opportunity employer and will not discriminate on the basis of an individual's race, color, disability, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, marital status, veteran status, or any other personal characteristic protected by law.
• This position does not qualify for visa sponsorship.
• Any job offer is contingent upon receipt of results of a satisfactory background check.

#LI-Onsite