Customer Service Specialist

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Are you looking for a meaningful career in a local business that has national brand support that people recognize and trust?

As a key member of our team, you will be the first point of contact for our valued clients, providing top-tier customer support and building lasting relationships. Your role will involve a perfect blend of customer service and sales acumen, as you guide clients through their insurance needs while also identifying opportunities to enhance coverage and drive business growth.

Responsibilities

• Impress our clients with outstanding customer service, both in-person and over the phone
• Listen attentively to clients' needs and offer tailored insurance solutions to protect what matters most to them
• Cultivate strong relationships with clients through regular communication and follow-up
• Proactively reach out to existing clients to review their coverage and identify opportunities for additional products or services
• Generate new business leads through networking, referrals, and community engagement activities
• Collaborate closely with our sales team to achieve individual and team sales targets

Job Qualifications

• No insurance experience required
• Previous experience in customer service and/or sales desired but not required
• Willing to obtain necessary Property and Casualty or Personal Lines license upon hire (existing license is a plus!)
• Confident, motivated individual who works well independently
• Able to multi-task, follow through, and follow-up
• Have excellent verbal and written communication skills
• Proficiency in basic computer applications and willingness to learn new software systems

Benefits include:

• Competitive compensation and benefits package with base salary and commission structure
• Ongoing training and development opportunities to enhance your skills and advance your career
• Supportive and collaborative work environment with a focus on employee growth and success
• Opportunities for professional development and advancement within our agency
• Positive work environment
• Become an integral team member for one of the largest Allstate agencies in coastal Alabama

Good Work. Good Life. Good Hands
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.

The Customer Service Specialist opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. 2021 Allstate Insurance Co.