Administrative Assistant

Crucial Link Group

Brunswick, OH

Job Description

Crucial Link is hiring for an

Administrative Assistant – WORK FROM HOME!

Company is based out of Brunswick, OH and employee must be an OHIO resident!

Monday – Friday 8:00am – 5:00pm

$16-18/hr, depending on experience

Computer supplied by the company, must have internet access.

This is a temp-to-hire position.

The company has every intention of hiring the right person onto their team

and training them to become an Account Manager.

Primary support for activities pertaining to client satisfaction and serve as key contact for select accounts.

Essential Duties and Responsibilities:

Log and track all client requests.
Distribute client updates, requests, and any necessary info to appropriate staff.
Manage monthly reports, as needed.
Work closely with account manager.
Work closely with management, IT, FSE/DC and CFM staff to meet client expectations.
Monitor quality and accuracy of all outgoing printed material for client (forms, labels, envelopes, reports, and correspondence).
Keep management abreast of relevant client issues and concerns.
Maintain inventory levels and reordering procedures of the client.
Follow-up interdepartmentally to ensure client requests are processed in a timely manner.
Coordinate mailings and special projects.
Work with RC supervisors to train and update CRRs regarding clients’ products and programs.
Assist, when necessary, with training, coordination, and development of materials.
Continually document and update procedures and daily processes as necessary.
Recommend corrective services to adjust customer complaints.
Answer inbound phone lines related to clients and supply requested information in a timely manner.
In account manager’s absence field questions, problems, and requests.
Serve as back-up in call center as needed.