Medical Office Check-Out, Pediatric Hematology Oncology

SUMMARY: This position is responsible for performing day-to-day administrative functions in the practice/medical office, with a focus on check out, charge entry, insurance verification and scheduling follow up patient appointments. This is a high-volume, fast-paced practice

DUTIES AND RESPONSIBILITIES:

• Checks patients out at end of their visit
• Coordinates follow-up patient appointments and schedules procedures and diagnostic testing
• Assists with referrals and authorizations
• Performs administrative and clerical duties, such as filing/labeling and scanning documentation, when necessary.
• Ensures all pertinent billing information has been captured.
• Communicates effectively with patients, co-workers, physicians and practice manager.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or 2+ years related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Microsoft Outlook, Word, Excel and Adobe; Experience working with medical practice management software a plus.
• Other skills required:
  1. Experience working as a patient representative.
  2. Knowledge of medical terms and practices.
  3. Professional manner and appearance.
  4. Strong interpersonal and communication skills.
  5. Meticulous attention to detail.
  6. Flexibilty and ability to adapt to changing priorities.
  7. Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.