Customer Service Representative

A busy, multi-doctor veterinary hospital in Great Falls, Va is looking for a motivated, personable and energetic Customer Service Representative to add to our team. Our practice has been providing excellent care for our patients and compassion to our clients since 1981.

The ideal candidate will help us to continue to grow through providing a team approach, multitasking and having a strong customer service foundation. Candidates must possess the skills to interact on a professional level with clients and their animals. We are looking for mature and highly motivated individuals to fill the position. Excellent organizational and communication skills and the ability to demonstrate initiative and independence in carrying out multiple tasks, as well as strong critical thinking and problem solving is highly desired. Some experience working in a veterinary hospital is also desired.

The Customer Service Representative duties include, but not limited to:

Answering multiple phone lines

Greeting and welcoming clients

Accurately enter client information

Process transactions and take payments

Communicate with clients about their pet's estimates and upcoming procedures

Proactively respond to questions, concerns and requests for information and independently resolve them

Schedule appointments

Work with Infinity Impromed Software and AllyDVM program

Faxing and scanning documents

Pulling and filing charts

Maintaining a clean and organized reception area

Daily cleaning/disinfecting reception area; following all current COVID-19 protocols

Our hospital focuses on providing preventive care, surgery procedures, digital radiography, ultrasounds, in hospital care, dentistry and resorting for our clients and others.