Director of Sales Operations

Are you ready to leverage your strategic thinking, analytical mind, and sales drive to make a real impact? The Director of Sales Operations is tasked with directing and leading day-to-day tactics and implementation of programs to drive revenue, grow market share, and segment growth of outdoor lines, indoor lines, and soft goods.

Who We Are

Gabriella White is home to our family of brands - Gabby, Summer Classics, and Wendy Jane. We are growing in all areas of the business and are proud to be family-owned and operated since 1987. Together, we furnish life's best moments, from the every day to the exceptional. We are united by our vision as well as our collective spirit and our culture is shaped by our core values: Dedication – Enthusiasm – Synergy – Integrity – Goal-Oriented – Nimble, or simply put, DESIGN.

As a premier innovator, manufacturer, and retailer of luxury furniture and accessories, our brands are loved by designers and design-minded consumers for creating timeless outdoor living and transitional, eclectic furniture and accessories for every part of the home. We’re always looking for talented people to join our team and grow together.

What We Offer

• Competitive health, dental, and vision plans
• Company-paid short and long-term disability plans
• 401(k) plan with match after 12 months
• Employee Assistance Program and Chaplain Services to support mental and emotional well-being
• Paid sick, vacation, holidays, and paid parental time
• Annual incentive opportunity
• Generous Employee Product Purchase discount

What You Do

• Partner with Wholesale & Contract sales to devise and deploy sales objectives and goals across the company, including sales targets, and KPI alignment.
• Implements quarterly and annual sales programs, plans, and policies for every sales representative.
• Integrates and aligns sales plans with available processes, Customer Service, MIS systems, talent, and other areas to increase the capability and success of sales force.
• Preparation of regular performance reports, forecasts, to support decision making in regarding to written sales, invoicing, account performance, territory performance, category performance – identifying opportunities and partnering cross functionally with Marketing, Category Management, Finance and Supply Chain to provide time sales reporting.
• Ensure all field teams have all the proper tools and collateral to go to market and service customers – this is key and will be able to funnel and streamline requests for Marketing Fulfillment with oversight.
• Renders administrative support to all activities of sales including processing customer orders, keeping sales statistics, supplying product information, supplying price quotations.
• Main point of contact with Customer Success on the administration and execution of key sales programs, promotions, and the oversight and solving of customer issues that would entail a selling policy change.
• Coordinate showroom managers with cross-functional partners during markets.
• Manage sales Tech Stack updates and needs, including eCat/SuperCat, SugarCRM, and PowerBI.
• Support sales compensation reconciliation and basic analysis.
• Provide problem-solving and project support as required.

What You Bring

• Bachelor’s degree in business administration, marketing, or related field.
• Five years or more of experience in sales and service management.
• Excellent written, verbal, and interpersonal communication skills required.
• Advanced organizational, time management, organizational, leadership and collaboration skills required.
• Strong computer skills in Microsoft Office including Outlook, Excel, Word, and PowerPoint as well as Syspro (ERP) systems.
• Problem-solving and critical thinking skills.
• Demonstrated ability to develop sales strategies, tactics and techniques based on feedback of customers and market environment.
• Ability to manage cross-functional teams.
• Strong training and presentation skills.
• Ability to meet deadlines and manage multiple priorities.
• Ability to travel up to 30% of the time including overnight and interstate travel.