Associate Service Coordinator - Prescott

Job purpose

Serve as liaison between our clients/Mountain West Consulting and municipalities, contractors, and customers for single phase electrical panel, upgrades, conversions, and relocations to electrical service. Ensure customer requirements and expectations are accurately understood, communicated, and executed. Design, schedule, coordinate, and ensure completion of all facets of projects from initiation through close out.

Duties and responsibilities

The following are intended to be examples of the responsibilities for the person in this role. This position description is not intended to be complete or all-­-inclusive and does not preclude management from assigning other or related functions if such functions are a logical assignment for the position.

• Provide customer service and coordination for service installation projects including upgrades, simple to routine electrical panel upgrades, relocations, conversions, and maintenance.
• Entails planning, designing, scheduling, and coordinating all facets of the project from initiation through construction, energization, and close out.
• Determine the best source of client power, the usability of existing equipment based on load analysis and voltage drop calculations, and the adherence to required specifications, and request of the customer.
• Effectively interface with customers and municipalities to assess their needs, determine the scope of the project, obtain plans/maps/drawings, and make key decision regarding the layout of client facilities. Often, these decisions require consultation with our external customers and/or municipality liaison.
• Collaboration with intra-departmental staff to confirm customer property easements, right of way, and special permitting as needed to fulfill customer request.
• Utilize Maximo to prepare service requests (SR) and work authorizations (WA).
• Utilize proprietary computer platforms such as GIS mapping to identify viable power sources for our external customers.
• Upon completion of preliminary work, release the project to construction and/or schedule the work with the Construction Coordinator, crews, or other related contractors.
• Conduct inspection(s) of client’s facilities prior to and upon completion of construction, to ensure compliance and safety code requirements.
• Trouble shoot and resolve design problems encountered throughout the project.
• Keep internal and external departments and agencies informed of activities that affect current and future facilities.
• May set up new accounts in Customer Care & Billing (CC&B) system, create orders for crews to run service lines, set meters, and locate client facilities; ensure the information in CC&B is updated appropriately.
• Update related databases and close out the project upon completion.

Competencies

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Decision Quality: Making good and timely decisions that keep the organization moving forward.
• Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma/GED and two (2) years of experience in customer service, design and/or construction of electrical systems/facilities. Must successfully complete training courses within six (6) months.
• Must possess a valid driver's license and clean driving record.
• Must pass a State and Federal criminal history/security pre-employment background check.
• Must pass pre-employment drug screen.

Preferred Special Skills, Knowledge or Qualifications:

• Computer skills: Windows, Word Excel, CC&B, GIS, and work order management programs such as Maximo and Primavera.
• Ability to understand and apply algebra and trigonometry formulas related to calculations.
• Ability to assume project leadership and communicate effectively with customers.
• Basic understanding of electrical theory, policies, procedures, and rates.
• Basic drawing and engineering skills.
• Familiarity with customer construction standards and safety manual.
• Effective communication and customer service skills.
• Thorough working knowledge of construction standards and practices, Electric Service Requirement Manual (ESRM) specifications, extension policy provisions, service plan rates, and types of construction materials utilized.
• Working knowledge of MLIS, MRMS, MAXIMO, WIN computer systems. Fieldwork may constitute 50% or more of this job.
• CST and/or CHST certification preferred.
• OSHA 10/30 – Construction Safety course completion, additional training in electrical safety, vertical construction, LOTO
• Any related certifications preferred but not required

Working conditions

Work Environment: Work schedule is non-hybrid in office, 5 days per week