Service Coordinator

Do you thrive in a dynamic environment where organization and communication are paramount? Are you comfortable juggling multiple tasks and ensuring smooth project flow? If so, our Service Coordinator role might be the perfect fit for you!

Tri-State Overhead Crane has been building, installing, and servicing cranes for more than 64 years. We continue to grow our business and reach new customers, and now we need to add a Service Coordinator in our Little Rock, AR branch. Keep reading to get a feel for what we need and what you bring (the full description is linked if you want to see even more).

In this role, you'll play a pivotal role in ensuring our service operations run like a well-oiled machine. Your responsibilities will encompass a diverse range of activities, including:

• Scheduling Expertise: You'll meticulously manage customer appointments, assign technicians to jobs, and provide all necessary details for successful service delivery.
• Technical Proficiency: Demonstrating a strong understanding of computer/software systems, you'll source and order parts and equipment, track deliveries, and maintain optimal inventory levels.
• Communication Champion: You'll be the primary point of contact for both internal and external stakeholders. This includes fielding customer and vendor inquiries, ensuring clear communication, and keeping everyone on both sides informed.
• Organizational Acumen: Maintaining meticulous job files, handling shipping and receiving with precision, and ensuring complete documentation for accurate billing will be your forte.

To excel in this role, you'll possess:

• Solid Manpower Scheduling Experience: Prior experience managing service schedules and technician assignments in an industrial setting is highly desired.
• Computer and Systems Savvy: Proficiency in Microsoft Excel and a strong understanding of CRM, inventory, or ERP systems will be a distinct advantage.
• Cloud-Based Collaboration: You'll navigate cloud-based storage solutions (like Google Drive) with ease, ensuring efficient folder and document creation, management, and accessibility.
• Independent and Proactive: Self-motivated and eager to take ownership of processes, you'll thrive in a fast-paced environment with minimal supervision.
• Adaptable and Multifaceted: Comfortable shifting gears between the office and shop settings, you'll demonstrate a keen ability to handle diverse tasks and situations.

If you're a detail-oriented individual with a passion for organization, communication, and ensuring seamless service delivery, we encourage you to apply!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.