Staff Site Reliability Engineer, Telecom & SMS

Who We Are

EZ Texting is a recognized leader in text message marketing for small and medium-sized businesses and organizations, setting the standard for professional texting. Our messaging solutions allow everyone to easily and effectively reach their mobile audiences.

We believe in empowering our customers, from nonprofits to retailers, to activate their audience engagement superpowers, one text at a time – and we're looking for people like you to join our team!

Our employees are our greatest strength and we are committed to hiring exceptional, values-aligned talent. We have consistently been rated a Top 100 workplace and are committed to being a best-in-class remote work employer — with benefits to match!

We are currently only open to hiring in CA, NY, TX, OR, WA, GA, PA, FL, NV & TN, but we welcome top applicants nationwide as we expand our operating boundaries.

Role Overview:

As the Staff Site Reliability Engineer, Telecom & SMS, you will be responsible for system operations, creating scalable and durable maintenance best practices, developing future-looking architectural optimization strategies, and supporting the success of the team to drive substantial value and business outcomes. You will be accountable for supporting the strategic carrier relationships to drive enterprise goals forward. You will proactively collaborate internally with Engineering, Product, Carrier, and Support teams to enable seamless customer solutions.

Primary Responsibilities:

• Lead the design and implementation of reliability strategies for SMS infrastructure, focusing on automation, monitoring, and performance tuning
• Serve as the technical point of contact between EZ Texting and the telecom providers and aggregators
• Serve as an expert in SIP and SMS technologies & protocols, guiding best practices and performance optimization.
• Proactively analyze, monitor, and report on messaging operations performance, assessing reliability and maintainability
• Respond to customer escalations for our voice and messaging products
• Set up a plan to scale telecom engineering knowledge towards a durable and sustainable framework
• Act as the telecom technical advisor for the Carrier, Product, and Engineering teams and leadership in support of the organization's strategic direction
• Conduct performance analysis and monitoring of telecom and messaging infrastructure, identifying and addressing bottlenecks for optimal service delivery.
• Develop and enforce service-level objectives (SLOs) to measure and improve service reliability.
• Help foster and reinforce a culture of inclusion, innovation, and excellence

Requirements

• 10+ years engineering experience with Telecom and SMS infrastructure
• 10+ years of software engineering experience
• Experience working with web applications and service-oriented architectures
• Not afraid of a command line
• Knowledge of Spring Boot
• Experience with software development
• Deep understanding of REST
• Experience working in a cloud environment (GCP, AWS, Azure)
• Experience working with Interconnects, NAT, VPN WAFs
• Experience with sngrep, wireshark,nginx, tomcat, linux, haproxy, k8s, mysql, elasticsearch
• Experience with docker, gitlab, github, jenkins, ansible, terraform

Deep knowledge of Opensips, Asterisk, and KannelDeep understanding of the SMS and MMS protocols

• Deep understanding of SNMP, SIP, RTP (telco/sms specific)

Deep experience dealing with customers and troubleshooting/diagnosing SMS, MMS, and VOIP

• Understanding of the fraud landscape in telecom and messaging
• Know what these mean: DLR, MO, MT, MM4, MM7, AGI, AMI
• Building asterisk, kannel, opensips from source
• Asterisk performance tuning for big traffic spikes (elections)
• Familiarity with DevOps principles and practices
• Familiarity with SRE
• Demonstrated ability to troubleshoot complex system issues, utilizing a systematic, detail-oriented approach.
• Experience operating in a remote environment
• Effective stakeholder management
• Planning, organization, project management
• Strong analytical skills, with the capability to analyze system data and metrics to drive improvements.
• Collaborative and positive mindset to work as part of a cross-functional team, including the ability to share information
• Effectively and drive clarity in times of ambiguity and extreme complexity

Nice to have:

• Experience writing Java code
• Experience with Datadog
• Experience with Atlassian cloud (Jira & Confluence) and Google Workspace

This role demands a hands-on, results-oriented professional committed to upholding the highest standards of system reliability and performance for our SMS and Voice services. At a Staff level, people will bring you ambiguous problems without solutions. Your job is to dive deep to figure out solutions and present options and tradeoffs. If you have a passion for telecom engineering & messaging and a drive to innovate, we invite you to apply.

What We Offer

Compensation:

The starting cash compensation range for this role is $155,000 - $188,000, inclusive of Base Salary + Variable Target, vs base salary only. This position is also eligible for equity & benefits. More information will be shared regarding your specific location during the hiring process.

Our compensation market ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum cash compensation target for new hire compensation for this position based in the US. Exact individual pay is determined by actual location, skills, capabilities and experience in addition to our benchmarking factors.

Benefits & Perks: EZ Texting offers Best-in-Class healthcare cost sharing for Medical, Dental & Vision! Learn more about our robust benefit inclusions below:

• 100% Employee Sponsored Medical, Dental, Vision Coverage
• Stock Options
• Pre-Tax Benefits, Fertility Benefits, and more
• 401k Plan Options
• Unlimited PTO, Disconnect Days, Paid Holidays, and more

Remote-Work Optimization Benefits Including

• Home Office Stipend
• Remote Flex Stipend
• Cell-Phone/Internet Stipend
• DoorDash Subscription

And More!!!

Equal Opportunity Employer

EZ Texting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, race, color, national origin, citizenship, marital status, sex, gender, gender identity, gender expression, sexual orientation, medical condition, disability, veteran or military status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.