Clerk Wholesale Convention

Specific Job Functions:

• Provide the highest level of customer service to all guests.
• Answer multi-line phone system to manage the reservations queue, assist calls and transfer callers to other departments as necessary.
• Process and input Convention/Wholesale rooming lists sent from meeting planners and wholesale companies for future groups.
• Act as a liaison between the reservations department and meeting planners or wholesale companies regarding questions pertaining to their specific groups.
• Communicate effectively with Convention Sales and Service Managers regarding room blocks which are set aside for companies holding meetings in the hotel, including the number of rooms the group has utilized and what is remaining for them to pick up.
• Communicate effectively with Leisure Sales regarding wholesale room blocks set aside for tour operators to sell as packages.
• Monitor cutoff dates to prevent convention groups from booking at their convention rate, and group blocks effectively.
• Review details of the convention booking recaps, such as group arrival and departure dates, number of rooms the group will hold and their rate to ensure all pertinent information is in the computer system.
• Responsible for changing, canceling, and reconfirming existing reservations as pertains to groups and/or wholesale reservations.
• Send guest correspondence as needed.
• Performs other duties as directed.

Qualifications:

• Strong verbal and written communication skills necessary.
• Must possess the ability to multi-task and perform well under pressure.
• Excellent organizational skills with the ability to work on multiple projects.
• Ability to learn new computer systems.
• 1 to 2 years’ room reservations or front desk experience preferred.
• 1 to 2 years’ customer service experience preferred.
• Extensive data entry experience preferred.
• High school diploma required.
• Experience with multi-line phone systems, fax, and copier machine preferred.