Care Coordinator Supervisor

At Essen Health Care our tagline is “Where Care Comes Together.” 

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. 

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients (about half the population of Wyoming) annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Position Title:  Care Coordinator Supervisor

Reports to:  General Manager

Job Summary:

The Care Coordinator Supervisor for Health Home is responsible to monitor the quality of service delivery for all enrolled members.  Also, the incumbent has an overall responsibility and accountability for the direct management and supervision of the care coordinators, including administration, staff supervision and monitoring of care coordination services, completing specific audit reviews and maintain the quality of the member record. 

Responsibilities include:

·       Trains and supervises care coordinators and provides consultation, advice and guidance.

• Ensures program staff complete required, appropriate and needed training.
• Monitors and assures quality service provision and ensures that the members’ needs are met through review of monthly notes, care plans or plan of care, case review presentation, and incident report reviews.
• Assigns and manages Care Coordinator’s caseloads.
• Commits to a respectful, just, and supportive environment for individuals and coworkers aligning with the company’s commitment to diversity, equity, and inclusion.
• Reviews and Processes Incident Reports/Events and ensures appropriate intervention and follow-up.
• Reviews/approves timesheets and monitors mileage and metro cards for program staff.
• Provides direct clinical services to people receiving services, as needed.
• Reviews assessments, encounter notes and reassessments, consent forms, and any care coordination documents that require a supervisor’s approval
• Reviews service documentation to ensure regulatory standards are met.
• Oversees process of Person-Centered Planning.
• Oversees maintenance of individual program individuals’ files and program records
• Ensures compliance with LHH, CMA and DOH standards and procedures.
• Participates in any committees as requested by supervisor.
• Demonstrates understanding and proficiency with electronic health records.
• Ensure that services provided are quality driven, and culturally appropriate.
• Other related duties, as may be assigned by the General Manager or Associate Director of Care Coordination.

Education and Experience:

• Bachelor’s degree with 2 years relevant experience OR a Licensed Registered Nurse with 2 years relevant experience OR A Master’s degree in Social Work, Human Services, Public Administration with 1-year relevant experience.
• One (1) year of supervisory care coordination and case management experience.
• Must attend Care Coordination CORE Training within the first six months of employment.
• Must attend CMA and LHH required trainings within first two years of employment.

Job Requirements:

·       Demonstrates ability to learn new things in stated time-frame

·       Motivational in a positive team environment

·       Strong organizational and interpersonal skills

·       Excellent time management skills and ability to multi-task

·       Familiarity with Electronic Medical Records (E-Clinical Works, FCM Preferred). 

·       Bilingual Spanish preferred