Call Center Manager

An Industry Leader with well-established success in the specialty home improvement business is seeking a motivated individual with excellent communication, organizational, and leadership skills to manage our Call Center.

We are looking for an individual who is determined to go above and beyond expectations to get the results needed. The ideal candidate will be a confident self-starter who thrives in a fast-paced environment and develops influence with team members by bringing high-spirited energy into the workplace. So, if you are driven, tenacious, and determined to attain goals, we want to hear from you.

Minimum Qualifications:

• At least five years of call center experience
• Proven experience in a leadership role

Specific Requirements:

• Outstanding communication and interpersonal skills
• Knowledge of performance evaluation and production metrics
• Excellent organizational and leadership skills with problem-solving ability
• A solid understanding of reporting and how to translate data into meaningful information can identify trends to guide the team effectively.

Key Responsibilities

• Develop objectives for the call center's day-to-day activities
• Collect and analyze call-center statistics - implement directives and audit processes
• Ensure daily/monthly production targets are being met
• Effectively manage department by coaching and developing leaders
• Assist with evaluation and training of call center employees
• Prepare weekly/monthly performance evaluations of each team member
• Assist with developing goals and projections in conjunction with sales management

Benefits:

• Medical, Dental, and Vision
• Company Sponsored Life Insurance
• Supplemental Life Insurance
• Long-term and short-term disability
• 401k plan with company match

First-year Income Potential: $100-$150K

For consideration, please email your resume today.