Medical Office Receptionist - Part-Time

Urgent Surgery Associates, PA ("URSA") is looking for a highly organized and detail-oriented Medical Office Receptionist to join our healthcare team. The Medical Office Receptionist will provide administrative support in the context of a general surgery clinic setting. This position will play a crucial role in scheduling patient appointments and verification of the patient's health insurance.

Our goal at Urgent Surgery Associates is to provide excellent patient care centered on serious and acute general surgery. At URSA, we pride ourselves in providing the very highest quality of care with skill, compassion and utmost dedication to our patients.

This role is part-time (Tuesday & Thursday) 9am-4pm with work location being at Medical City Hospital Building C, 7777 Forest Ln, Dallas, TX, 75230

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Greet and assist patients in a courteous and professional manner.
• Express compassion, kindness and professionalism when greeting and assisting patients.
• Answer telephone calls, respond to messages within the same day and monitor incoming faxes.
• Coordinate and schedule appointments for pre/post-operative appointments.
• Collect and verify patient information, including medical history and insurance details
• Verify insurance coverage for office visits and surgical procedures
• Collect co-pay, deductible, or other fees due at time of service.
• Communicate effectively with healthcare providers, patients, and other office staff
• Manage phone calls, emails, and other communications related to appointments or referral inquiries
• Accurate and consistent data entry of patient information into patient records.
• Handle administrative tasks, such as filing, data entry, and document shredding.
• Adhere to all policies and procedures to maintain a safe and compliant medical office environment

QUALIFICATIONS

Knowledge, Skills, Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Delivery of high-quality customer service and patient attentiveness with kindness during office visits
• Strong listening skills and ability to show compassion for a diverse patient population and their families.
• Knowledgeable of and maintains HIPAA standards of privacy and confidentiality. Ability to use discretion appropriately and maintain confidentiality.
• Understanding of insurance benefit verification, pre-certification and referral requirements.
• Ability to read, write and speak English proficiently.

Education / Experience: Include minimum education, technical training, and/or experience preferred to perform the job.

Required:

• High School diploma or GED equivalent
• Valid Texas Driver's license and reliable transportation.
• Proven experience in a medical office/facility setting.
• Familiarity with insurance verification processes.

Preferred:

• Associates degree or completion of a medical office assistant certification program.
• Knowledge of medical terminology, surgical procedures, and documentation requirements.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, stoop, kneel, and use hands to operate a computer keyboard, telephone and patient documents.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to remaining seated for periods of time to perform computer-based work, participating in filing activity, light to moderate lifting 20-25 pounds and carrying office supplies (paper reams, mail, etc.)
• Ability to uphold the stress of assisting patients of diverse backgrounds.

WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position will be based in a healthcare facility and/or office environment.
• The noise level in the work environment is usually low.
• Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
• This is a smoke free workplace in compliance with federal guidelines.
• Position will need to adhere to any immunization, vaccination, or other requirements in place at our client sites in accordance with their policies and procedures.

SCHEDULE: Office hours may vary depending on holidays, road conditions, and/or unscheduled office closures

• Tuesday and Thursday 9am - 4pm

TRAVEL:

• Local travel to care facility required.
• Medical City Hospital Building C, 7777 Forest Ln, Dallas, TX, 75230

PAY: $18-22/hr - Depending on Experience

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.