Customer Service Representative & Swim Instructor

NO EXPERIENCE NEEDED 

Job Type: Part-time, hourly

HOURLY TEAM MEMBERS ELIGIBLE FOR RAISE AFTER EVERY 60 SHIFTS 

Salary: Starting at $18/hour

JOB DESCRIPTION 

Premier Swim Academy is currently hiring  for a Customer Service Representative and Swim Instructor at our year-round facility in Diamond Bar! We are looking for individuals who are outgoing, responsible, and have a passion for customer service! If you genuinely love being around the water, have a strong passion for customer engagement, and enjoy working in an upbeat family-oriented atmosphere, then Premier Swim Academy could be the right opportunity for you! 

In this role, you will assist and engage with visitors at our aquatic facility. As a customer service representative, you will assist customers with swim lessons inquiries, answering the phones, and other clerical duties as assigned. You will also be responsible for opening and closing procedures as needed. In this role, you will also  provide private and group swim instruction to participants in Premier swim programs. You will be supervised by Lead Instructors and Deck Supervisors. You will be required to follow the Premier swim lesson curriculum. You will be primarily responsible for all events occurring on the deck. Including, but not limited to, opening/closing procedures, equipment care, and communicating water chemistry needs. 

ESSENTIAL DUTIES 

• Assist all opening and/or closing procedures at the facility
• Ability to learn and execute all front desk admin duties
• Being proactive and looking for ways to improve class fill rates and family happiness
• Contributing to team culture by participating in team events and cultivating a positive atmosphere
• Proficient in all technology platforms utilized by Premier Swim Academy
• Maintain a high level of customer service to patrons
• Ensure that all rules and appropriate safety measures are stated and communicated clearly
• Know all swim programs, events, and other activities that occur
• Attend quarterly in-service training programs
• Perform other duties as assigned
• Responsible for facilitation of swim lesson curriculum as provided by Premier Management Staff 
• Implementation and use of Lesson Plan daily, as provided by Premier management staff 
• Responsible for the safety of all program participants in group lessons, private lessons, and patrons on deck. 
• Responsible for set up and break down of lesson stations. 
• Effectively communicates information in a timely manner to the supervisor.
• Maintains a high level of customer service to customers. 
• Ensures that all rules and appropriate safety measures are stated, communicated, and carried out by all swim instructors. 
• Maintains positive and supportive relationships with all facility employees, guests, and supervisors in order to facilitate the accomplishment of Premier's goals. 
• Follows Premier dress code and code of conduct as stated in the Premier Employee manual. 

QUALIFICATIONS 

Minimum 

• Must be at least 15 years of age
• Be able to work a minimum of 3 days a week (3.1 to 5-hour shifts). One shift including weekend . 
• Candidate must be enthusiastic, outgoing, and have a willingness to learn
• Reliable transportation
• Must have the ability to lift 50 lbs. and stand for 8 hours
• Obtain a CPR Support certification within 30 days of your original offer date
• Pass Live Scan background check

Preferred

• Have prior swim instructor/coaching experience
• CPR or Lifeguard certification
• Evening, weekday, and/or weekend availability
• Previous experience with children
• Previous experience with people with disabilities and/or special needs

***Please note that due to the high volume of applications we receive, initial communication is sent via email. We typically respond within two business days, but If you do not receive any response from us in your inbox, please also check your spam and junk folders.*** 

Our company is an at-will employer. This means that regardless of any provision, either you or the company may terminate the employment relationship at any time, for any reason, with or without cause for notice. 

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally-recognized basis ["protected class"] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.