Bilingual Service Coordinator

LUV Car Wash was founded in Sept of 2021, and we have rapidly grown to over 70 locations in 6 states, including CA, NV, FL, GA, PA, and NJ. We are looking to add a Dispatcher Coordinator to our growing team to help us continue our mission to become the best car wash in the industry. Our team is close-knit, hardworking, talented, and we LUV what we do.

Benefits:

401K match

Health Benefits/HSA

Vision

Dental

Life insurance

Vacation

Sick Time

Employee Discount program

EAP

General Summary of Duties:

A service dispatcher is a member of the facilities team who is responsible for the coordination of the field-based maintenance technicians and our MaintainX work order database system. This individual is a highly organized self-starter who thrives in managing both short- and long-term deliverables. Their oversight is paramount to ensuring that the company utilizes the maintenance team in an effective manner to maximize time on site and mitigate risk of foul play in the field. There is a heavy focus on regular follow-up to ensure that maintenance technicians arrive on time and adjust scheduling as necessary based on obstacles that arise in the day-to-day operations. MaintainX work order management is essential to our company’s equipment and repair history and is overseen by the dispatch coordinator.

Reports to: Facilities Maintenance Manager

Physical Demands:

Prolonged periods of sitting at a desk and working on a computer

Occasional prolonged periods of walking/standing.

Must be able to lift 15 pounds at times.

ESSENTIAL FUNCTIONS:

• Create a daily schedule for emergency and non-emergency service calls with all maintenance techs.
• Maintain scheduling calendars for your Region with a minimum of a one-week outlook.
• Actively adjust schedules of maintenance technicians based on increased/decreased efficiency of work order completion and unforeseen emergency calls.
• Communicate with Service Manager or DM on where the Maintenance Tech will be scheduled.
• Communicate with Management to analyze performance of timely work order completion based on scope of work.
• Ensure that any additional overtime hours are communicated and approved by Management prior to use.
• Create and send out Maintenance Tech Schedule nightly.
• Relaying information such as work order numbers and/or data to Management.
• Update MaintainX to ensure that information provided is accurate and detailed.
• Speak with Management to confirm work completed and/or additional service needed on work orders.
• Own management of MaintainX data and integrity of information listed for your specific Region.
• Create work orders in MaintainX based on calls requesting service/parts or process Requested work orders submitted by DM & GM.
• Analyze and compare van GPS Linxup tracking to Paylocity logged hours and MaintainX work order times.
• Attend weekly facility and maintenance calls.
• Provide weekly summary and reporting of maintenance technician teams key KPIs and actively adjust coordination to address gaps in field performance.
• Assist with coordination of receiving materials or equipment as necessary should special equipment be needed to receive loads.
• Work closely and in conjunction with other Dispatch Coordinator.
• After hours and weekend Dispatch call line and/or Dispatch email schedule monitored.

• End-to-end procedure/process management experience
• Experience in coordinating daily deliverables across multiple customers and locations
• Proven ability to adjust business plans as business needs change rapidly
• Experience utilizing multiple forms of communication including phone, email, and group messaging boards
• Proficiency with Microsoft Office Suite