Case Manager (Full Time) - Youth Transitional Housing (YTH)

JOB DESCRIPTION

Case Manager Job Description (1 Full-Time)

Position Title: Case Manager – Youth Temporary Housing Program (YTH)

Supervisor: Clinical Manager   

Program Area: Youth Transitional Housing

Department: Homeless Intervention Services 

Position Summary

The Case Manager is responsible for providing person-centered case management services for persons housed at KBEC’s Youth Transitional Housing Program. The primary goal is to assist individuals in addressing the barriers associated with obtaining and maintaining permanent housing using a strengths-based, Housing First approach. Case Manager will provide on-site case management services. 

Essential Duties and Responsibilities

Provide comprehensive, client centered case management to individuals residing at Youth Transitional Living Program. 

• Provide supportive services to individuals experiencing homelessness. 
• Deliver face-to-face contacts to consumers, spending approximately 80% of time working directly with clients. 
• Demonstrate empathy and flexibility in responding to individuals’ needs and requests fostering wellness and independence.
• Engage consumers and assess individual needs, preferences, and strengths.
• Develop, implement, and review individualized housing case plans with each client to accomplish goals such as physical health, money management, development of social/community supports, daily living activities, etc., on a regular basis.
• Provide budgeting and financial literacy services to support money management for coverage of housing and other daily needs.
• Actively engage with clients by establishing trusting relationships, and assess for safety/well-being, and activate emergency services as needed.
• Oversee medication management for assigned clients, as needed.
• Complete all HMIS documentation, data collection, and accurate case notes for all services rendered.
• Participate in Coordinated Entry Assessment through the completion of required SPDAT assessments.
• Provide person centered supportive services through the Youth Transitional Living services, as needed.
• Participate in the planning and development of new projects as they relate to client services.
• Assess safety/well-being of clients and activate emergency services and other necessary supports as needed.
• Connect, collaborate, build, and maintain positive relationships with external agencies that provide services to homeless individuals.
• Actively participate in case meetings, staff meetings, and supervisions.
• Actively participate in trainings and other events as requested
• Assists with volunteers as necessary.
• Perform other duties as assigned.
• Develop, implement, and revise individual housing and service plans.
• Assist individuals in locating and selecting wraparound services.
• Assist clients in securing adequate housing resources to include tracking housing applications, acceptance and lease-ups.
• Act as a liaison with landlords and other community stakeholders.
• Attend professional training and conferences as needed.

Education/Experience

• Minimum of a bachelor’s degree in a relevant psychology, social work, humanities, social science, or related field, particularly in serving youth.
• Minimum of one (2) years of relevant experience working with youth, particularly those who are experiencing homelessness or other societal risk-factors within the homeless continuum of care.
• In lieu of education requirements, a Case Manager without a bachelor’s degree can meet minimum qualifications by substituting at least five (5) years of direct client work experience in a social service and/or human service field and/or previous work as a case manager.
• Ability to submit all documentation within a 24-hour time frame.
• Experience providing counseling and/or case management services to vulnerable or at-risk youth populations.
• Experience working with victims of domestic violence.

Essential Use of the Following Tools

• Ability to learn computer software programs to enter and maintain accurate data/information in appropriate platforms, including the Homeless Management Information System (HMIS).
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite/Drive
• Proficiency with social media (Twitter, LinkedIn, Facebook, etc.)
• Proficiency with standard office equipment: phone system, copier/printer, fax, scanner

Skills and Knowledge

• Familiarity and knowledge of DC’s social service providers and public benefits programs preferred.
• Crisis management experience is preferred.
• Excellent written and verbal communication skills.
• Exceptional ability to multi-task and excellent organizational skills. This includes attention to detail, problem-solving, time management, and the ability to follow through on projects and meet deadlines.
• Excellent case management skills with a proven track record of success.
• Ability to maintain confidentiality of highly sensitive information, and demonstrated professionalism, reliability, and responsibility.
• Strong commitment to mission, including racial, gender, religious equity and social and economic justice.
• Ability to develop individualized housing stabilization plans with specific and targeted goals and strategies to transition clients to permanent housing.
• Ability to navigate community resources and promote individuals’ linkages to available resources to meet the identified needs of individual family members and the family as a whole.
• Experience in the DC Homeless Service arena to include conduction of assessments, such as the SPDATs.

Qualifications

• Understanding of adult and youth rehabilitation services.
• Strong written and verbal skills
• Ability to work in a culturally diverse and culturally welcoming environment
• Ability to work well under pressure
• Ability to work as a team player
• Strong commitment to mission, including racial, gender, religious equity and social and economic justice
• Ability to develop housing plans with specific and targeted goals and strategies to transition clients to permanent housing
• Ability to navigate community resources and promote linkages to available resources to meet the identified needs of individual family members and the family as a whole
• Experience in the DC Homeless Service arena to include conduction assessments, such as the SPDATs and using HMIS.

Working Conditions

Position will spend time between office/desk settings, traveling to meet with households across the service area, and attend meetings/engagements with key stakeholders.  

Physical and Environmental Requirements

Position requires an office setting and some traveling to engagements via car or public transportation.  Employees must be able to sit for extended periods of time with repetitive motion and positions.  Employees must be able to operate a motorized vehicle and have a valid state driver’s license.  Some lifting may be required (up to 20-50lbs)

Background checks:

The selected candidate will be required to pass a criminal history background check including fingerprinting including CJIS- FBI, Police background check (of the jurisdictions in which they reside, if not Washington, DC, and DC Police background check) DC Child Abuse Registry, and National Sex Offender Registry Department(s); Drug and Alcohol testing and Tuberculosis Testing.

Salary: $24.00 - $26.00 per hour

This job description is subject to change, based on the needs of the Organization.