Night Supervisor

Nobu Hotel in Palo Alto is seeking a part-time, detail-oriented Night Supervisor to add to our amazing Front Desk team. Our ideal candidate works well with little to no supervision, possesses excellent time management skills, and has at least one year of prior hotel Front Desk Supervisor experience, ideally with Night Audit exposure. This is a supervisory role so we are looking for someone with leadership experience and strong communication skills. This position will cover two overnight shifts per week. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Greets guests immediately with a friendly and sincere welcome, registers, and assigns rooms to guests.
• Provides information to the Guest regarding the hotel and its services, such as outlets hours, amenities, local attractions, etc.
• Completes the registration process by inputting and retrieving information from the computer system, confirming pertinent information including guest information, length of stay and room type.
• Codes the electronic keys and issues the room key folder to the guest. Swipes credit cards for authorization using electronic acceptance method.
• Handles cash, makes change and balances the assigned cash bank.
• Balances and accounts for all daily cash and charge transactions.
• Ensures all of the charges for the day have been posted to the proper guest folio or master account.
• Runs daily reports and attaches the appropriate corresponding documentation.
• Assists guests at check out, inquires about satisfaction of stay, and resolves any issues if necessary. Also encourages guests to leave positive feedback on social media outlets.
• Fields Guest complaints, conducting thorough research to develop the most effective solutions.

High school diploma is preferred, though any combination of education and/or experience that provides the required knowledge, skills and abilities will be considered. Prior Hospitality experience is required, with at least one year as a Front Office/Front Desk Supervisor; Night Audit experience is a plus. Must possess a valid CA Food Handler card (hotel will pay for training if Food Handler Card is not already obtained).

Nobu Hotel Palo Alto offers excellent benefits including medical, dental, vision, Flex125, 401k investing with a company match, and more!

EOE

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