Teller

Mercantile Bank is seeking an outgoing and service-oriented Teller to join our team at our St. Charles, MI branch. This person is someone who is a friendly, positive person who loves helping others while providing excellent customer service. If you thrive in a fast-paced environment and are looking to build your career in the banking industry, then this might be the opportunity that you've been looking for!

This Teller position offers a competitive starting pay of $17.00/hr along with a robust benefits package. We offer health, dental, vision, life insurance, disability insurance, a 401(k) plan, vacation time, sick time, and more great banking perks! If that sounds like the financial career in customer service that you've always dreamed of, apply today!

THE MERCANTILE BANK STORY

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible. Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 20 years and counting.

A DAY IN THE LIFE OF A TELLER AT MERC

You cheerfully greet customers as they walk through our doors at our branch. You are the first point of contact for the majority of our customers and the first impression in the community we serve. Because of your friendly and service-oriented personality, building relationships with our customers comes naturally.

You stay busy as you efficiently process routine financial transactions for our customers such as deposits, withdrawals, process checks, and loan payments. You also have opportunities to utilize your product knowledge, recommend products and to meet the current and future financial needs of our customers. During your workday, you maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day. You also assist customers on the phone or online with basic financial transactions such as looking up account info, posting transfers, and taking loan applications in a timely, accurate, and friendly manner. You answer questions about our products and services to both existing and potential customers and are empowered to solve problems.

As an ambitious learner and team member, you eagerly take on all customer service opportunities. Your service tasks include updating customer and account information, and providing needs-based solutions for customers. You enjoy being part of a fun, supportive team, but most of all you love serving our customers and go home at the end of the day feeling great about the service you've provided them!

QUALIFICATIONS OF A TELLER AT MERC

• High school diploma or GED
• 1+ years of experience in customer service (preferably in a sales environment)
• Excellent problem solver
• Basic math and computer skills

WORK SCHEDULE

This banking position is scheduled Monday - Friday 8:30 am - 5:30 pm, and some Saturdays from 8:30 am - 12:30 pm.

Are you passionate about providing excellent customer service? Are you friendly and personable? Can you confidently complete tasks with uninvolved written or oral instructions? Do you have excellent communication skills? If you answered "yes," then you might just be perfect for this position!

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you could be the next Teller at Merc, please fill out our mobile-friendly application. We look forward to meeting you!