Night Auditor

We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts, processes invoices and prepares paychecks. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

We are looking for committed individuals that can grow with us as a company. There is many opportunities for growth here at the Hilton Garden Inn/Home2 Suites Anaheim Resort. Apply now!

Responsibilities

• Check in guests, answer phones and take reservations
• Respond to guest complaints, requests and emergencies
• Reconcile accounts
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits

Skills

• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
• Experience with accounting and facilities management software
• Excellent math skills
• An eye for detail
• Good problem-solving skills
• Strong customer service skills
• The ability to multitask
• Strong written and verbal communication skills
• Availability to work overnight

The minimum qualifications for this position are:

• Good communication skills, both verbal and written
• Must have operational knowledge of Microsoft Office Suite
• Ability and desire to acquire extensive knowledge about the hotel, its services, and facilities
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Must be willing and have the ability to work overnight shifts (11 pm to 7 am)

Experience:

• Customer Service: 1 year (Preferred)

Minimum Qualifications:

• Position requires the ability to stand for up to 8 hours, squat, reach, and lift up to 50 pounds.
• Available to work 40 hours a week.
• Good hearing for accurate communication.
• Must be in good physical condition.